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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495374
Report Date: 06/17/2026
Date Signed: 06/17/2026 02:19:31 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2026 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20260414162149
FACILITY NAME:VENICE FAMILY CLINIC-HOMELIGHTFACILITY NUMBER:
197495374
ADMINISTRATOR:STACEY SCARBOROUGHFACILITY TYPE:
860
ADDRESS:339 1/2 E PLYMOUTH STREETTELEPHONE:
(310) 401-2977
CITY:INGLEWOODSTATE: CAZIP CODE:
90302
CAPACITY:10CENSUS: 3DATE:
06/17/2026
UNANNOUNCEDTIME BEGAN:
11:27 AM
MET WITH: Chasti Neal- DirectorTIME COMPLETED:
02:20 PM
ALLEGATION(S):
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 Personal Rights- Child sustanined injury due to staff neglect or physical abuse
INVESTIGATION FINDINGS:
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On 04/15/2026 Licensing Program Analyst (LPA) Doris Whitmore arrived at the above-mentioned facility for the purpose of investigating the allegation of child sustaining injury due to staff neglect or physical abuse. LPA met with the Center Director Chasti Neal and discussed the purpose of the visit. LPA toured the facility and observed 1 child in care with 3 staff members providing care and supervision. LPA conducted staff interviews and file review. The following documents were obtained Personnel Report, Master list of Families, Ouch Reports, Emergency Card, Health/ Dental Emergency Policy & Procedure and picture. LPA reviewed the facility’s incident report binder.
On 05/29/2026 Licensing Program Analyst (LPA) Doris Whitmore arrived at the facility for the purpose of continuing the investigating of the above-mentioned allegation. LPA met with the Center Director Chasti Neal and discussed the purpose of the visit. LPA toured the facility and observed 4 children in care with 3 staff members providing care and supervision. LPA conducted staff interviews observed the surveillance video from 04/09/2026. and conducted indoor and outdoor observations.
The Department conducted a full investigation which included staff interviews, interviews with relevant parties
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20260414162149
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: VENICE FAMILY CLINIC-HOMELIGHT
FACILITY NUMBER: 197495374
VISIT DATE: 06/17/2026
NARRATIVE
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and other agencies, observation of video and facility activity, as well as a record review which included documentation related to the allegation. LPA did not observe nor was information provided that provided sufficient evidence to substantiate the allegation of Personal Rights- Child sustained injury due to staff neglect or physical abuse
Therefore, the allegation is deemed unsubstantiated. Meaning, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred. No deficiencies cited.
An exit interview was conducted, copy of this report was reviewed and issued along with appeal rights and Notice of Site Visit. is required to be posted for 30 days.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 06/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026
LIC9099 (FAS) - (06/04)
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