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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495378
Report Date: 03/19/2025
Date Signed: 03/19/2025 03:41:48 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/21/2025 and conducted by Evaluator Loyce Phillips
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250121140128
FACILITY NAME:LAUNCH PAD LEARNINGFACILITY NUMBER:
197495378
ADMINISTRATOR:EMILY WALTONFACILITY TYPE:
860
ADDRESS:4141 W EL SEGUNDO BLVDTELEPHONE:
(310) 644-2176
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:113CENSUS: 72DATE:
03/19/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:TELMA ROJAS, DIRECTORTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Allegation #1: Personal Rights - Staff hit child in care
Allegation #2: Personal Rights - Staff engaged in an argument in front of children in care
Allegation #3: Qualifications - Staff do not have proper qualifications
Allegation #4: Personal Rights - Staff did not monitor child's illness while in care
INVESTIGATION FINDINGS:
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On 3/19/2025, Licensing Program Analyst (LPA) Loyce Phillips arrived at the facility to conduct an unannounced visit for the purpose of delivering the findings on the above allegation and to complete staff interviews for this complaint. Upon arrival LPA met with Director, Telma Rojas and toured the facility. LPA observed 72 children present with 21 staff members.

LPA conducted a full investigation that included 3 visits to the facility, interviews with parents and staff, a staff file review and documenting LPA’s observations. LPA interviewed 7 staff members. 5 out 7 staff members stated they have witnessed several staff members engaging in arguments in front of children and other staff members on numerous occasions.

9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20250121140128
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LAUNCH PAD LEARNING
FACILITY NUMBER: 197495378
VISIT DATE: 03/19/2025
NARRATIVE
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3 staff members stated a child was hit by a half door located in the classroom. S1 stated she hit the child on the head when she open the door. 1 staff member who was present in the classroom stated she only heard the child being by the door. S3 stated she witness the incident and provided ice and comforted the child. Staff were also interviewed about their qualifications; all staff stated they have proper qualifications to work with children in the classrooms. During staff file review, LPA reviewed 11 staff files and observed staff 1 did not have infant and toddler units. On 1/22/2025 and 2/10/2025, LPA observed S1 acting as the lead teacher and supervising 2 staff members in the infant room.

Staff were asked about children’s illnesses; staff disclosed the children are checked first thing in the morning before entering the classrooms and if a child gets sick throughout the day, the office staff is notified, and parents are called to pick their children up. S3 stated she does not do health checks on children in the morning. S3 also stated children are allowed to stay in the facility while they are sick and not feeling well, with the other children. On 2/10/2025, LPA observed children arriving to Quest, Destiny 1 and Harmony 2 classrooms without proper health checks conducted by staff. LPA interviewed 5 parents, and 4 parents stated staff do not do health checks in the morning and do not monitoring children illness. Parents stated they have witness other children arriving to the facility with running noses.

Based on the evidence obtained and interviews conducted, the allegations that staff hit child in care; staff engaged in an argument in front of children in care; staff do not have proper qualifications, and staff did not monitor child's illness while in care are all deemed substantiated. A Substantiated finding means that the allegation is valid because the preponderance of evidence standard has been met.

Deficiencies are cited in accordance with Title 22 of the California Code of Regulations and/or Health & Safety Codes.

The notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will results in a civil penalty of 100.00.

Exit interview conducted, report and appeals rights were discussed and provided to Director, Telma Rojas.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20250121140128
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: LAUNCH PAD LEARNING
FACILITY NUMBER: 197495378
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/19/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/28/2025
Section Cited
CCR
101223(a)(1)(2)(3)
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101223(a)(1)(2)(3) Personal Rights (a)The licensee shall ensure that each child is accorded the following personal rights:(1)To be accorded dignity...(2)To be accorded safe, healthful...(3)To be free from corporal or unusual punishment, infliction of pain.This requirement was not met as evidence by:
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Director will have a training with teachers, support staff and adminstrative staff every month for the next six months to discuss Personal Rights. Director will send a summary of what was discussed in the training by POC date.
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S1 and S3 disclosed that a child was hit by a half door in the classroom. Staff have witness other staff arguing in the presence of children and staff do not monitor child's illness. If not corrected, this poses a potetnial health and safety risk to children in care.
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Type B
03/28/2025
Section Cited
CCR
101416.2(a)(b)
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101416.2(a)(b) Infant Care Teacher Qualifications (a)Notwithstanding Section 101216.1, the following shall apply:(b)Prior to employment, an infant care teacher shall have completed, with passing grades...This requirement was not met as evidence by:
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Director will check and verify that all staff will have proper qualifications before hired continuously. LIC 9095 shall be completed by POC date.
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S1 did not have infant and toddler units and was allowed to care for infants, act as a lead teacher and supervise 2 other staff. If not corrected, this poses a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3