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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495378
Report Date: 04/21/2026
Date Signed: 04/21/2026 03:32:31 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/03/2026 and conducted by Evaluator Cristina Castellanos
COMPLAINT CONTROL NUMBER: 30-CC-20260203135023
FACILITY NAME:LAUNCH PAD LEARNINGFACILITY NUMBER:
197495378
ADMINISTRATOR:TELMA ROJASFACILITY TYPE:
860
ADDRESS:4141 W EL SEGUNDO BLVDTELEPHONE:
(310) 644-2176
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:113CENSUS: 57DATE:
04/21/2026
UNANNOUNCEDTIME BEGAN:
08:10 AM
MET WITH:Asst. Director Violeta Ruiz & Director Netsanet LessaneworkTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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9
Personal Rights: Facility staff are not properly addressing child's behavior resulting in other children being harmed.
Personal Rights: Facility staff are accepting child(ren) with signs of illness into care.
INVESTIGATION FINDINGS:
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On 04/21/2026 Licensing Program Analyst (LPA) Cristina Castellanos made an unannounced visit to the above-mentioned facility for the purpose of delivering complaint findings. Upon arrival, LPA was greeted by Assistant Director Violeta Ruiz. Soon after at approximately 9:10am LPA met with Director Netsanet Lessanework and discussed the purpose of the visit.

The investigation of the above-mentioned allegations was conducted by LPA Castellanos.
During today’s tour of the facility LPA observed fifty-seven (57) children in care with nineteen (19) staff members providing care and supervision.

On 02/04/2026 Licensing Program Analyst (LPA) Cristina Castellanos conducted the initial complaint investigation at the above-mentioned facility. The single license encompasses infant, toddler, and preschool classrooms. During the course of the investigation LPA requested and reviewed the following documents: the parent handbook, children’s roster, staff roster, incident reports/activity summary and the sign in/sign out sheets for 02/04/2026. LPA also initiated interviews with staff members and the children.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20260203135023
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LAUNCH PAD LEARNING
FACILITY NUMBER: 197495378
VISIT DATE: 04/21/2026
NARRATIVE
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On 04/20/2026 LPA concluded interviews with all the relevant parties.

Based on observation, interviews and record review, no information revealed that facility staff are not properly addressing child's behavior resulting in other children being harmed and that facility staff are accepting child(ren) with signs of illness into care. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Director Netsanet Lessanework. A copy of this report and appeal rights were discussed and left with the Director. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.


















Page 2
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Cristina Castellanos
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2