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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495378
Report Date: 09/16/2025
Date Signed: 09/16/2025 01:22:13 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2025 and conducted by Evaluator Doris Whitmore
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250912144458
FACILITY NAME:LAUNCH PAD LEARNINGFACILITY NUMBER:
197495378
ADMINISTRATOR:TELMA ROJASFACILITY TYPE:
860
ADDRESS:4141 W EL SEGUNDO BLVDTELEPHONE:
(310) 644-2176
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:113CENSUS: 77DATE:
09/16/2025
UNANNOUNCEDTIME BEGAN:
08:25 AM
MET WITH: Telma Rojas- DirectorTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Lack of Care and Supervision- Staff did not provide adequate supervision to children in care.
INVESTIGATION FINDINGS:
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On 09/16/2025 at 8:25 a.m. Licensing Program Analyst (LPA) Doris Whitmore arrived at the facility for the purpose of conducting a complaint initial visit regarding the above-mentioned allegation. LPA Whitmore was greeted and met with the Assistant Director Violeta Ruiz. LPA Whitmore also met with the Director Telma Rojas. LPA advised the purpose of the inspection was due to a complaint received. LPA toured the facility indoors and outdoors and observed 77 children in care and 16 staff. LPA Whitmore conducted interviews with the Director and staff.During today's visit LPA Whitmore obtained a copy of the facility’s roster, personnel report, and staff write up. Based on LPAs interviews which were conducted, and documents obtained staff was observed sleep during the time that visual supervision was to be provided. The preponderance of evidence standard has been met therefore the above allegation is found to be substantiated. Please see the D- Page Type A Citation.
LPA Doris Whitmore informed the licensee Telma Rojas that this report dated 09/16/2025 that documents one Type A citation. Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights in children in care.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20250912144458
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LAUNCH PAD LEARNING
FACILITY NUMBER: 197495378
VISIT DATE: 09/16/2025
NARRATIVE
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Also, LPA Whitmore informed the Director Telma Rojas to provide a copy of this licensing report dated 09/16/2025 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report( LIC 9224), or other written statement, must be placed in the child's file for verification notice of Site Visit was given and posted for 30 days. Exit interview conducted and report reviewed with Director Telma Rojas
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20250912144458
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: LAUNCH PAD LEARNING
FACILITY NUMBER: 197495378
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/16/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/16/2025
Section Cited
CCR
101429(a)(1)
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101429 (a)(1)
Responsibility for Providing Care and Supervision for Infants
(a) In addition to Section 101229, the following shall apply:(1) Each infant shall be constantly supervised and under direct visual observation and supervision by a staff
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 Director wil train the staff on the regulation of Responsibility for Providing Care for infants. Staff will move around the classroom to better supervise and care for infants and during naptime to move every 15 minutes to check on each infant as they sleep. Staff will write what their take away is from the training.
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person at all times.
This requirement was not met as evidence by staff admitting and documentation observed noting staff had been sleep during the time that visual supervision was to be conducted.
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 Director will provide a sign in sheet, Staff will sign an acknowlegement understanding the regulation, Staff will watch the video on Care and Supervising.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Doris Whitmore
LICENSING EVALUATOR SIGNATURE:

DATE: 09/16/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025
LIC9099 (FAS) - (06/04)
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