197495396-6-9-2026-30-CC-MNEL-DV5T5R-20260617142555

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197495396
Report Date: 05/28/2026
Date Signed: 06/09/2026 01:29:40 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/04/2026 and conducted by Evaluator Angela Luz

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20260504155419

FACILITY NAME:	CHIA SEED LEARNING CENTER		FACILITY NUMBER:	197495396
ADMINISTRATOR:	HAUYIN LUOLAN		FACILITY TYPE:	860
ADDRESS:	6323 W. 80TH STREET SUITE A		TELEPHONE:	(310) 406-5797
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90045
CAPACITY:	43	CENSUS: 17	DATE:	05/28/2026
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Huayin (Roland) Luolan		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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Staff yell at child(ren).

INVESTIGATION FINDINGS:

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This is an amended report to reflect timeline of events during the investigation.
On 5/28/26 Licensing Program Analyst (LPA) Angela Luz conducted an unannounced complaint visit to deliver findings. LPA met with Licensee/Director Huayin (Roland) Luolan and informed them of the reason for the visit. LPA toured the facility and noted 1 staff supervising 4 preschool aged children at the time of the tour. After drop off time, LPA noted 1 staff supervising 6 preschool aged children, and 2 staff supervising 11 preschool aged children. The facility is a Mandarin immersion school. The majority of LPA's observations of staff speaking with each other and to children in care was in Mandarin. Children in care often speak English to each other.

On 5/4/26 the El Segundo Regional Office recieved the complaint with the above mentioned allegation.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Angela Luz
LICENSING EVALUATOR SIGNATURE:	DATE: 06/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 6

Control Number 30-CC-20260504155419

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: CHIA SEED LEARNING CENTER	FACILITY NUMBER: 197495396
	VISIT DATE: 05/28/2026

NARRATIVE

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On 5/13/26 LPA conducted the initial complaint investigation. LPA received copies of letters, email correspondence, parent handbook, employee handbook, facility roster, and the staff roster. LPA conducted staff and child interviews, and made observations. On 5/28/26 LPA made a subsequent visit to make observations and deliver findings.

Staff handbook stated that children should be treated with respect at all times. Details include to be aware of the tone and volume of your voice when addressing children, be sensitive to their needs, and acknowledge the child when they need help.

Interviews revealed staff manage challenging behaviors by going to the child's eye level and speaking with them. An example of language used include "If you're crying, I can't talk to you until you calm down". Staff acknowledged they speak loudly but claimed they are not yelling at the children.

Additional interviews revealed "When a child is crying, what do teachers do?" response was that staff yell at them and tell them to say sorry.

On 5/13/26 during nap time, LPA heard a staff using a loud and intimidating voice when speaking to children.

LPA spoke with Licensee regarding the observations. Licensee stated that sometimes they speak loudly to gain attention. LPA explained that speaking loudly is okay in certain situations to gain attention but there is no need to speak loudly at nap time when the group is quiet. LPA also explained how tone carries meaning.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Angela Luz
LICENSING EVALUATOR SIGNATURE:	DATE: 06/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 6

Control Number 30-CC-20260504155419

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: CHIA SEED LEARNING CENTER	FACILITY NUMBER: 197495396
	VISIT DATE: 05/28/2026

NARRATIVE

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Based on LPAs observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 Chapter 1), are being cited on the attached LIC 9099D.

LPA Angela Luz informed licensee Huayin (Roland) Luolan that this report dated 5/28/26 documents 1 Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Angela Luz informed the licensee to provide a copy of this licensing report dated 5/28/26 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the licensee Huayin (Roland) Luolan.

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Angela Luz
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 6

Control Number 30-CC-20260504155419

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: CHIA SEED LEARNING CENTER	FACILITY NUMBER: 197495396
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/28/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 05/29/2026 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from…intimidation…threat…other actions of a punitive nature… This requirement is not met as evidenced by:	1 2 3 4 5 6 7	By plan of correction due date, Licensee will have all staff watch the following video: https://ccld.childcarevideos.org/child-care-center-operators/childrens-personal-rights-in-child-care/ and review the Addressing Children portion of the staff handbook.
	8 9 10 11 12 13 14	Based on observation of staff, the licensee did not comply with the section cited above by using an intimidating tone, which poses an immediate health, safety or personal rights risk to persons in care.	8 9 10 11 12 13 14	All staff will sign and date the Addressing Children portion of the staff handbook and write what they learned from watching the assigned video on the same document. Licensee will send proof of completion to LPA via email.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Angela Luz
LICENSING EVALUATOR SIGNATURE:	DATE: 05/28/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026

LIC9099 (FAS) - (06/04)

Page: 4 of 6

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/04/2026 and conducted by Evaluator Angela Luz

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20260504155419

FACILITY NAME:	CHIA SEED LEARNING CENTER		FACILITY NUMBER:	197495396
ADMINISTRATOR:	HAUYIN LUOLAN		FACILITY TYPE:	860
ADDRESS:	6323 W. 80TH STREET SUITE A		TELEPHONE:	(310) 406-5797
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90045
CAPACITY:	43	CENSUS: 17	DATE:	05/28/2026
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Huayin (Roland) Luolan		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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9

Staff use inappropriate form of punishment.

INVESTIGATION FINDINGS:

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Angela Luz
LICENSING EVALUATOR SIGNATURE:	DATE: 06/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 5 of 6

Control Number 30-CC-20260504155419

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: CHIA SEED LEARNING CENTER	FACILITY NUMBER: 197495396
	VISIT DATE: 05/28/2026

NARRATIVE

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On 5/13/26 LPA conducted the initial complaint investigation. LPA received copies of letters, email correspondence, parent handbook, employee handbook, facility roster, and the staff roster. LPA conducted staff and child interviews, and made observations. On 5/28/26 LPA made a subsequent visit to make observations and deliver findings.

Staff handbook stated that redirection to children should be given in a positive manner. Parent handbook stated that staff will use positive reinforcement, redirection, and time out to manage challenging behaviors. Time out is for one minute per year of age. Time out is only used when a child is repeatedly not following staff directions/words, exhibiting temper tantrum type behavior, or is at risk for hurting themselves, peers, or their environment.

Interviews conducted revealed staff manage challenging behaviors by going to the child's eye level and speaking with them. If the child is not ready to join the group, staff direct them to the library or cozy area to help them calm. They may also offer the child to drink water. Additional interviews revealed staff help children in care who are crying by helping them take a deep breath and play.

LPA observed staff attempting to soothe children who were crying by offering them hugs, redirecting them to different materials and offering them water.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the licensee Huayin (Roland) Luolan.

SUPERVISORS NAME: Betty Bell
LICENSING EVALUATOR NAME: Angela Luz
LICENSING EVALUATOR SIGNATURE:	DATE: 06/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026

LIC9099 (FAS) - (06/04)

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