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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197495423
Report Date: 11/06/2025
Date Signed: 11/06/2025 01:11:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/28/2025 and conducted by Evaluator Lisa Clayton
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20250828082309
FACILITY NAME:LIGHT OF KNOWLEDGE CHILD CARE CENTERFACILITY NUMBER:
197495423
ADMINISTRATOR:SHAUNEE BREAUXFACILITY TYPE:
860
ADDRESS:13801 INGLEWOOD AVETELEPHONE:
(818) 921-3732
CITY:HAWTHORNESTATE: CAZIP CODE:
90250
CAPACITY:30CENSUS: 12DATE:
11/06/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:RAFEDA SHAMSA, DIRECTORTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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QUALIFICATIONS: Unqualified staff supervise children in care
PERSONAL RIGHTS: Staff do not properly supervise day care children
INVESTIGATION FINDINGS:
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On 11/06/2025, LPA Clayton conducted an unannounced visit to the Light of Knowledge Child Care Center to deliver the findings on a complaint. LPA Clayton was greeted by teachers Salwa Awad and Crystal Quintana. Director Rafeda Shamsa arrived shortly after. LPA Clayton toured the facility for a Health and Safety inspection and observed 12 preschool children in care, being cared for and supervised appropriately by 4 fingerprint cleared staff.

On 08/28/2025, the El Segundo Regional Child Care Office received a complaint alleging the following:
• QUALIFICATIONS: Unqualified staff supervise children in care
• PERSONAL RIGHTS: Staff do not properly supervise day care children

On 09/02/2025, LPA Clayton toured the CCC inside and outside for a Health and Safety Inspection, obtained copies of the facility roster, personnel report and student sign-in/sign-out sheets for July 2025 and August 2025. LPA Clayton observed the teacher’s aide supervising children outside in the absence of a qualified teacher. LPA Clayton also observed staff repeatedly send a child outside without assessing the child’s needs, which is a violation of the child’s personal rights.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 30-CC-20250828082309
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: LIGHT OF KNOWLEDGE CHILD CARE CENTER
FACILITY NUMBER: 197495423
VISIT DATE: 11/06/2025
NARRATIVE
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On 09/08/2025, LPA Clayton LPA Clayton toured the facility for a Health and Safety inspection and spoke with staff and obtained staff time sheets.

Based on LPA Clayton’s thorough investigation, which included inspections, record review, interviews, and observations, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Per Title 22, Division 12, Chapter 3, of the California Code of Regulations, two (2) Type B citation were issued (see LIC 9099D).

An exit interview was conducted, and this report and Appeal Rights were discussed and provided to Director Rafeda.

LPA Clayton posted a notice of site visit which must remain posted for 30 days.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 30-CC-20250828082309
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: LIGHT OF KNOWLEDGE CHILD CARE CENTER
FACILITY NUMBER: 197495423
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/06/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/06/2025
Section Cited
CCR
101216.2(d)(1)(2)(3)
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(d)An aide assisting a fully qualified teacher (as specified in Section 101216.1(c)) in the supervision of up to 18 preschool-age children, pursuant to Section 101216.3 shall meet the following requirements: (1) Completion of six postsecondary semester or equivalent ………….or (2) Completion of at least two postsecondary semester units or equivalent………or child development each semester or quarter following initial employment, and (3) Continuation in the educational program each semester or quarter until six units have been completed. (e)n aide shall work only under the direct supervision of a teacher.
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Director will ensure that staff provide proof of education requirements prior to working with the children and to ensure that the staff are working within Title 22 regulations based on verified education and experience as necessary.
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This requirement was not met as evidenced by: LPA Clayton record review of the staff file and the inability to veriry the education requirement was met, and LPA Clayton observed the staff supervising children in the absence of a fully qualified teacher.
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Type B
11/17/2025
Section Cited
CCR
101223(a)(2)(3)
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Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. (3) To be free from corporal or unusual punishment, ..........or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
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Director Rafeda and staff are to watch the Children's Personal Rights in Child Care video on the Licensing Website and to provide a written Declaration of Understanding of the requirements on the provided Declaration form (LIC 855) to the Department via USPS no later than November 17, 2025
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This requirement was not met as evidenced by: LPA Clayton's observation of staff repeatedly send a child outside without assessing the child’s needs, (eating, toileting, etc.) which is a violation of the child’s personal rights.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Lisa Clayton
LICENSING EVALUATOR SIGNATURE:

DATE: 11/06/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2025
LIC9099 (FAS) - (06/04)
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