197495456-9-4-2025-30-CC-MNEL-DLBMQR-20250908094906

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197495456
Report Date: 09/04/2025
Date Signed: 09/04/2025 12:22:32 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/11/2025 and conducted by Evaluator Adrian Risher

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20250611155550

FACILITY NAME:	WESTCHESTER PARENTS NURSERY SCHOOL		FACILITY NUMBER:	197495456
ADMINISTRATOR:	JOYCE WOODRUFF		FACILITY TYPE:	860
ADDRESS:	8619 AVIATION BLVD		TELEPHONE:	(310) 670-5522
CITY:	INGLEWOOD	STATE: CA	ZIP CODE:	90301
CAPACITY:	90	CENSUS: 32	DATE:	09/04/2025
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Joyce Woodruff, Licensee		TIME COMPLETED:	12:35 PM

ALLEGATION(S):

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Lack of Supervision:Staff did not provide adequate supervision to children in care
Personal Rights:Staff excluded child from group activities
Staff did not report incidents to appropriate parties

INVESTIGATION FINDINGS:

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On 09/04/2025, Licensing Program Analyst (LPA) Adrian Risher conducted a complaint subsequent visit regarding the above-mentioned allegation to deliver the findings. LPA Risher met with Joyce Woodruff, Director. LPA Risher provided the purpose of the visit. LPA observed 32 children in care with 10 staff.

On 06/11/2025, ESCCRO received a complaint regarding staff did not provide adequate supervision to children in care, staff excluded child from group activities, and staff did not report incidents to appropriate parties. Information was reported that children were left unsupervised while playing with a rope. A daycare child was excluded from activities. Staff withheld information from parents regarding an incident.

On 06/17/2025, LPA Risher conducted interviews with Director and staff 1-4. Director provided a copy of the facility roster and parent handbook.

Unsubstantiated

Estimated Days of Completion: 85

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:	DATE: 09/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20250611155550

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC RO, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: WESTCHESTER PARENTS NURSERY SCHOOL	FACILITY NUMBER: 197495456
	VISIT DATE: 09/04/2025

NARRATIVE

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On 08/29/2025, LPA Risher conducted interviews with Director and children. LPA requested additional incident reports from the school.

On 09/03/2025, LPA Risher received a copy of the updated roster and the requested incident reports.

On 09/04/2025, LPA Risher conducted additional interviews with staff and children.

Staff stated teachers maintain supervision throughout the day. There is a teacher in each area of the school and the children remain in the teacher’s line of sight. Children stated a teacher is always with them when they play outside and inside. Children are never left without a teacher with them. LPA observed an incident note in the app Brightwheel regarding staff observing children playing with a rope. The teacher took the rope away and stopped the activity prior to anyone getting hurt.

Staff speak to the children about their behavior when they are not listening or behaving. Staff will get at the child’s level to speak to them about their behavior. Staff will have a discussion with children who are having a conflict and explore a solution that will make everyone happy. Children stated they must hold the teacher’s hand when they are not listening.

Staff communicate with parents via an app called Brightwheel. Staff stated information regarding incidents that occurred at the school are sent to the parents on Brightwheel. LPA observed messages that were sent to parents on the app Brightweel. Staff will also have meetings or speak to the parents in person.

A full investigation was conducted which included observations and interviews. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the above alleged violations did or did not occur, therefore the allegations of Personal Rights, Lack of Supervision and Reporting Requirements are found to be unsubstantiated. Staff maintain supervision throughout the school. Children are spoken to regarding their behavior and explore solutions to conflicts with their friends. Staff communicate with parents on the app Brightwheel. There was insufficient evidence to determine that a Personal Rights, Lack of Supervision and Reporting Requirements violations occurred.

Exit interview was conducted with Joyce Woodruff, Director. Appeal rights was provided to Director.

SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:	DATE: 09/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025

LIC9099 (FAS) - (06/04)

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