<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197600430
Report Date: 07/24/2025
Date Signed: 07/24/2025 02:16:40 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2025 and conducted by Evaluator Sandra Urena
COMPLAINT CONTROL NUMBER: 29-AS-20250616161248
FACILITY NAME:VALLEY VIEW RETIREMENT CENTERFACILITY NUMBER:
197600430
ADMINISTRATOR:JUDITH MONTOYAFACILITY TYPE:
740
ADDRESS:7720 WOODMAN AVE.TELEPHONE:
(818) 997-6756
CITY:PANORAMA CITYSTATE: CAZIP CODE:
91402
CAPACITY:116CENSUS: 72DATE:
07/24/2025
UNANNOUNCEDTIME BEGAN:
11:32 AM
MET WITH:Judith MontoyaTIME COMPLETED:
02:33 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff neglected a resident resulting in hypothermia.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Sandra Urena arrived unannounced at the facility to conduct a subsequent visit to investigate the allegation listed above. The LPA met with the Administrator Judith Montoya and informed them of the reason for the visit.
The LPA and the Administrator toured the physical plant areas inside and outside to ensure there are no health and safety hazards, and facility is in compliance with Title 22 Regulations. During today’s visit, the LPA checked for temperature readings recorded on the temperature thermostats found throughout the hallways of the facility and in a random selection of rooms located on the first and second floor of the facility. Temperatures were observed to be within the allowed temperatures based on regulations.

On 06/23/2025, Licensing Program Analyst (LPA) Trevor Byrne conducted an unannounced complaint investigation visit at the facility.
Continues on LIC 9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20250616161248
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: VALLEY VIEW RETIREMENT CENTER
FACILITY NUMBER: 197600430
VISIT DATE: 07/24/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Staff neglected a resident resulting in hypothermia.

On the allegation that staff neglected a resident resulting in hypothermia, it is the concern of the reporting party (RP) that upon admission of Resident #1 (R1) to the hospital, R1 exhibited signs of being hypothermic. On 06/15/2025 at approximately 04:01 p.m., per R1’s doctor’s recommendation, R1 was picked up from the facility by the ambulance to be transported to the hospital due to R1 experiencing confusion and being lethargic. However, on route to the hospital, R1 started to experience shortness of breath, and the ambulance personnel routed R1 to the ‘nearest’ hospital to be evaluated. To investigate the allegation, LPA Urena obtained and reviewed records from the transporting ambulance company which transported R1 from the facility to the ‘nearest’ hospital. Furthermore, LPA Urena also obtained and reviewed Admission Records from the ‘nearest’ hospital.

Record review of the ambulance ledger revealed that R1’s vital signs were obtained and observed as follows: “Stable, no interventions, nor comfort measures needed on route”.

Review of the ‘nearest’ hospital Admission records revealed that R1 was admitted to the Emergency Room (ER) with suspected Sepsis: Pneumonia / Empyema, UTI, or Pyelonephritis. Furthermore, admission records revealed that vital signs were checked as follows: VITAL SIGNS: (Temp. Pulse. RR. BP)-Rate and rhythm Normal, Heart Sounds Normal, Bilateral Breath Sounds Normal, … SKIN EXAM: Skin warm, dry.

Although the allegation may have happened or is valid, based on the interviews, and record review, there is not sufficient evidence to prove the alleged violation did or did not occur. Therefore, the allegation that staff neglected a resident resulting in hypothermia is deemed Unsubstantiated at this time.



Exit interview was conducted. A copy of the report was issued.
SUPERVISORS NAME: Kasandra Lopez
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2