197601592-10-10-2023-31-AS-NMAN-CXEV6E-20231109150924

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197601592
Report Date: 10/10/2023
Date Signed: 10/10/2023 03:53:46 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2023 and conducted by Evaluator Abeye Duguma

COMPLAINT CONTROL NUMBER: 31-AS-20230224103159

FACILITY NAME:	TRUDEZ HOME CARE		FACILITY NUMBER:	197601592
ADMINISTRATOR:	LOPEZ, VIRGILIO		FACILITY TYPE:	740
ADDRESS:	23844 VIA JACARA		TELEPHONE:	(661) 259-7019
CITY:	VALENCIA	STATE: CA	ZIP CODE:	91355
CAPACITY:	6	CENSUS: 4	DATE:	10/10/2023
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Ramijia Bergonio		TIME COMPLETED:	04:05 PM

ALLEGATION(S):

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Resident was severely dehydrated in care which resulted in hospitalization
Staff neglect led to resident sustaining multiple pressure injuries
Staff mismanaged resident's medication
Staff handled resident in a rough manner

INVESTIGATION FINDINGS:

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On 10/10/23 at 10:00 AM, Licensing Program Analysts (LPAs) Abeye Duguma, Leslie Ngo-Castaneda and Huma Rahimi conducted a subsequent visit to this location to deliver the findings on the above-mentioned allegations. LPAs met with Ramijia Bergonio and explained the reason for the visit. Ramijia Bergonio was designated by the Administrator to sign and accept this report. The complaint investigation was initiated by LPA Duguma and completed by Senior Investigator Edward Hector from Community Care Licensing (CCLD) Investigations Branch (IB).

--- Resident was severely dehydrated in care which resulted in hospitalization.
It was alleged that Resident #1 (R1) was severely dehydrated which resulted in hospitalization. During the investigation, on 03/27/2023, IB investigator conducted interviews with facility staff and residents. On 05/02/2023, IB investigator conducted interviews with other witnesses. On 05/03/2023, IB investigator requested and received R1’s medical records from the home health agency and hospital.
(Cont. on LIC 812-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Naira Margaryan	TELEPHONE: (818) 596-4368
LICENSING EVALUATOR NAME: Abeye Duguma	TELEPHONE: (818) 669-6814
LICENSING EVALUATOR SIGNATURE:	DATE: 10/10/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20230224103159

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: TRUDEZ HOME CARE	FACILITY NUMBER: 197601592
	VISIT DATE: 10/10/2023

NARRATIVE

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Staff revealed that they always keep juice and water next to R1’s bed and that R1 was drinking fluids regularly. A review of medical records from the home health care agency revealed that R1 had no signs and symptoms of dehydration. A review of hospital records did not reveal any information to verify that at the time of admission to the hospital R1 was dehydrated.
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Based on interviews and record review, there is no sufficient evidence to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

--- Staff neglect led to resident sustaining multiple pressure injuries

It was alleged that Resident #1 (R1) developed stage three (03) injuries while in care of the facility. During the investigation, on 03/27/2023, IB investigator conducted interviews with facility staff and residents. On 05/02/2023, IB investigator conducted interviews with other witnesses. On 05/03/2023, IB investigator reviewed medical records previously requested from the home health agency and the hospital.
Staff revealed that R1 never had stage 3 pressure injuries prior to R1’s hospitalization on 08/28/2022.

A review of home health records verified the information revealed from staff.
Upon review of hospital record, no medical information was noted to conclude that R1 had Stage 3 pressure injuries at the time of admission to the hospital on 08/28/2022.
The medical records and interviews revealed consistent information that R1 was admitted to the hospital with stage three (03) pressure injury. Based on interviews and record review, there is not enough evidence to support the allegation that there was a lack of care resulting in R1 developing a stage three (03) pressure injury. Therefore, the allegation is UNSUBSTANTIATED at this time.

--- Staff mismanaged resident's medication

It was alleged that staff stopped giving the resident’s prescribed medication without doctor’s consent. To investigate the allegation, on 02/27/2023 at 10:30 AM, LPA Duguma requested documents and interviewed three (03) staff between 11:30 AM to 1:00 PM. On 10/10/2023 at around 12:00 PM, LPAs interviewed two (02) out of four (04) residents.
(Cont. on LIC9099-C)

SUPERVISOR'S NAME: Naira Margaryan	TELEPHONE: (818) 596-4368
LICENSING EVALUATOR NAME: Abeye Duguma	TELEPHONE: (818) 669-6814
LICENSING EVALUATOR SIGNATURE:	DATE: 10/10/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2023

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20230224103159

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: TRUDEZ HOME CARE	FACILITY NUMBER: 197601592
	VISIT DATE: 10/10/2023

NARRATIVE

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During record reviews, the Medication Administration Records revealed that Resident #1 (R1) was given medications as prescribed by the physician. During interviews with staff, all staff stated that R1 was given medications as prescribed. During interviews with residents, two (02) out of four (04) residents stated that staff give medications as prescribed by the physician. LPAs were unable to interview two (02) out of four (04) due to diagnosis.

Based on interviews and record review, there is not enough evidence to support the allegation that medication was not given to R1 as prescribed. Therefore, the allegation is UNSUBSTANTIATED at this time.

--- Staff handled resident in a rough manner

It was alleged that staff handled the resident in a rough manner. To investigate the allegation, on 02/27/2023, LPA Duguma interviewed three (03) staff between 11:30 AM to 1:00 PM. On 10/10/2023 at around 12:00 PM, LPAs interviewed two (02) out of four (04) residents. During interviews with staff, all staff stated that they are not handling residents in a rough manner, and they are gentle with everyone. During interviews with residents, two (02) out of four (04) residents stated that staff are gentle and do not handle them in a rough manner. LPAs were unable to interview two (02) out of four (04) due to diagnosis. LPA Duguma attempted to contact other parties but to no avail.

Based on interviews, there is not enough evidence to support the allegation that staff handled resident in a rough manner. Therefore, the allegation is UNSUBSTANTIATED at this time.

No health and safety hazards noted during this visit.

Exit interview conducted and a copy of the report was issued.

SUPERVISOR'S NAME: Naira Margaryan	TELEPHONE: (818) 596-4368
LICENSING EVALUATOR NAME: Abeye Duguma	TELEPHONE: (818) 669-6814
LICENSING EVALUATOR SIGNATURE:	DATE: 10/10/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2023

LIC9099 (FAS) - (06/04)

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