197602106-9-24-2025-11-AS-SCIS-DM4UZE-20251003160125

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197602106
Report Date: 09/24/2025
Date Signed: 09/24/2025 11:12:51 AM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2025 and conducted by Evaluator Elvira Gonzalez

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20250916105842

FACILITY NAME:	PINNACLES AT BURTON, THE		FACILITY NUMBER:	197602106
ADMINISTRATOR:	CHANEL ANN SANCHEZ		FACILITY TYPE:	740
ADDRESS:	8750 BURTON WAY		TELEPHONE:	(310) 278-9720
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90048
CAPACITY:	200	CENSUS: 79	DATE:	09/24/2025
		UNANNOUNCED	TIME BEGAN:	10:20 AM
MET WITH:	Robin Culver		TIME COMPLETED:	11:20 AM

ALLEGATION(S):

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9

Residents sustained unexplained injuries.
Staff did not prevent resident from injuring another resident.

INVESTIGATION FINDINGS:

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On 09/24/25, Licensing Program Analyst (LPA) Elvira Gonzalez conducted an unannounced complaint visit to investigate the allegations listed above. LPA met with the Robin Culver, Executive Director, and explained the purpose of the visit. LPA was granted access to the facility.

The investigation consisted of the following: LPA Gonzalez requested and reviewed the staff roster, and resident roster. LPA observed that residents #1-#3 (R1-R3) were not listed on the roster and their service files are not in this facility. An interview conducted with staff #1 (S1) Robin Culver who informed LPA that R1-R3 are not residents at this facility. Based on the information gathered, this alleged violation is determined to be unfounded.

An exit interview was conducted and a copy of the report was provided to Robin Culver.

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Elvira Gonzalez
LICENSING EVALUATOR SIGNATURE:	DATE: 09/24/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/24/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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