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32 | The investigation revealed of the following: Allegation#1 “Facility staff leave resident soaked in urine for extended period of time.” All residents denied the allegation. They both reported that they never soaked in urine for a long period of time. LPA interviewed the staff and they all denied the allegation and reported they would do the hourly check for the residents who are in bedridden or not able to communicate and make sure they are dry and comfortable. For the residents can communicate their needs, the staff would assist the resident to go to the bathroom or change diaper if they needed. For Resident#1 (R1), the staff reported that staff was going to change her diaper but R1 told the staff that she was not ready yet, therefore R1 was soaked in urine for couple minutes only but not extended period of time.
Allegation#2 “Facility staff switched resident’s medication without resident’s consent.” LPA interviewed residents and they all denied the allegation and reported that it never happened on them and never heard that happened in the facility too. LPA interviewed the staff and they all reported they always follow resident’s doctor order for the medication. If medication needs to be switched and the facility staff need to contact residents’ doctor and get the approval and discuss with the family and resident and finalized. The facility staff reported that they do not have the power to switch resident’s medication without doctor’s approval.
Allegation#3 “Facility staff failed to give resident medication as prescribed.” LPA interview residents and they all denied the allegation and reported it never happened and the staff always give the correct medication to them and dispense the medication on time. LPA interviewed staff and denied the allegation and reported they always follow the doctor’s list of the medication for all residents. Staff stated that sometimes R1 likes to pick and choose her own medication but staff never failed to give resident medication as prescribed. .
Allegation#4 “Facility staff failed to treat resident with dignity and respect.” LPA interviewed residents and all reported staff are nice, great, respectful and professional. LPA Interviewed staff and all denied they would treat resident without respect and dignity and they never heard any staff being mean to the residents.
Allegation#5 “Facility staff failed to clean resident’s laundry and room.” LPA interviewed residents and they all denied the allegation and reported the staff did a good job cleaning their room and they do their laundry once a week or on the specific schedule date. Staff would never forget about it and provide a very wonderful service for them. For staff, they all denied the allegation and reported due to Covid-19, R1 needed to be isolated for 14 days when she first moved to the facility. While R1 was quarantined /isolated, the staff supposed not do any laundry and house cleaning for R1, but the staff still worked it out for her although it was delayed and R1 was very upset. They staff reported that they never found R1's room is unclean and R1's room is always clean and neat.
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