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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197602370
Report Date: 10/31/2025
Date Signed: 10/31/2025 01:35:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/29/2025 and conducted by Evaluator Jose Anguiano
PUBLIC
COMPLAINT CONTROL NUMBER: 11-AS-20250929141743
FACILITY NAME:PINNACLES AT BURTON, THEFACILITY NUMBER:
197602370
ADMINISTRATOR:CHANEL ANN SANCHEZFACILITY TYPE:
740
ADDRESS:8757 BURTON WAYTELEPHONE:
(310) 278-8323
CITY:LOS ANGELESSTATE: CAZIP CODE:
90048
CAPACITY:138CENSUS: 44DATE:
10/31/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Danna RomeroTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Residents sustained unexplained injuries.
Staff did not prevent resident from injuring another resident.
INVESTIGATION FINDINGS:
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On 10/31/2025 at approximately 10:00 AM, LPA Jose Anguiano conducted a subsequent visit to deliver findings regarding the above allegations and met with the Medical Technician Danna Romero.

Investigation consisted of the following: On 10/08/2025 at approximately 10:00 AM, Licensing Program Analyst (LPA) Jose Anguiano conducted a complaint investigation regarding the above allegations. LPA met with Resident Care Coordinator Sandy Iraheta. The investigation consisted of the following: LPA Anguiano toured the facility, interviewed (5) staff members (S1–S5), and (5) residents (R1–R5). LPA also conducted a review of facility records. LPA collected the following documentation: Physician’s reports for five (5) residents identified as potential victims. Care plans and medication records that may explain the presence of bruising. Observation reports for the month of September related to incidents involving the identified residents.

Please see report continuation on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Anguiano
LICENSING EVALUATOR SIGNATURE:

DATE: 10/31/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/31/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 11-AS-20250929141743
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: PINNACLES AT BURTON, THE
FACILITY NUMBER: 197602370
VISIT DATE: 10/31/2025
NARRATIVE
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Face sheets for (5) residents. The facility’s personnel report and resident roster.
Investigation revealed the following: Regarding the allegation "Residents sustained unexplained injuries": It was alleged that residents were observed with injuries for physical abuse. Interviews conducted with (5) staff and (5) residents revealed that none of the residents denied sustaining injuries; however, all injuries discussed were explained and attributed to known causes. Staff confirmed that any injuries were addressed appropriately. LPA observations during multiple visits revealed that no residents were observed with visible injuries at the time of inspection. Record reviews—including incident reports, care plans, observation logs, and hospital summaries—showed that all injuries were documented with corresponding explanations and follow-up. On 10/11/2025, LPA requested physician notes and hospital records. Additionally, LPA was informed and documented internally by administrator—that one resident refused medical attention. The resident’s Power of Attorney (POA) was notified and agreed with the decision to decline treatment. Documentation also confirmed that family members or responsible parties were notified in a timely manner. Additionally, LPA reviewed documentation and spoke directly with family members of residents involved. Family members confirmed being informed of the incidents and were aware of the care provided. On 10/11/2025, LPA requested physician notes and hospital records. LPA was informed—and it was documented internally—that one resident refused medical attention. The resident’s Power of Attorney (POA) was notified and agreed with the decision to decline treatment. Based on the evidence gathered, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is unsubstantiated. Regarding the allegation "Staff did not prevent resident from injuring another resident": It was alleged that staff failed to intervene in an incident where one resident injured another. LPA observations revealed no indication of staff shortages or lack of supervision during the visits. Record reviews revealed that although one resident has verbally directed inappropriate or insulting language toward other residents and staff, the behavior is well-documented internally. Records show that the resident’s family has been notified, hourly safety checks are conducted, medical adjustments have been made, and all three shifts of caregivers assist with ADLs, redirect the resident, and help de-escalate behaviors as needed. Interviews with residents and staff revealed that no resident had injured another.

Please see report continuation on LIC9099-C
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Anguiano
LICENSING EVALUATOR SIGNATURE:

DATE: 10/31/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/31/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 11-AS-20250929141743
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: PINNACLES AT BURTON, THE
FACILITY NUMBER: 197602370
VISIT DATE: 10/31/2025
NARRATIVE
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In fact, one resident shared that staff actively prevent such incidents by locking the elevator to certain floors at specific times of the day to limit unsupervised movement and reduce the risk of resident-to-resident contact. Based on the evidence gathered, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is unsubstantiated.

No deficiencies were cited during this visit. An exit interview was conducted with the Medical Technician Danna Romero, and a copy of this report, along with the Appeal Rights, was provided.
SUPERVISORS NAME: Ulysses Coronel
LICENSING EVALUATOR NAME: Jose Anguiano
LICENSING EVALUATOR SIGNATURE:

DATE: 10/31/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/31/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3