197602370-2-25-2026-11-AS-SCIS-DWLQPF-20260803122036

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197602370
Report Date: 02/25/2026
Date Signed: 02/25/2026 04:17:32 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/19/2026 and conducted by Evaluator Troy Watson

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20260219145659

FACILITY NAME:	PINNACLES AT BURTON, THE		FACILITY NUMBER:	197602370
ADMINISTRATOR:	ROBIN CULVER		FACILITY TYPE:	740
ADDRESS:	8757 BURTON WAY		TELEPHONE:	(310) 278-8323
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90048
CAPACITY:	138	CENSUS: 54	DATE:	02/25/2026
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	ADMINISTRATOR - ROBIN CULVER		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

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Staff did not provide resident with proper notice regarding move.
Staff did not provide resident with proper admissions agreement.

INVESTIGATION FINDINGS:

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On 02/25/26 between 08:45 and 04:00 PM Licensing Program Analyst (LPA) Troy Watson conducted an initial complaint visit regarding the allegation above. LPA met with Administrator Robin Culver and the purpose of today’s visit was explained.
The investigation consisted of the following: On 02/24 /26 LPA Watson obtained copies of the following documentation: Staff Roster, Resident Roster, Resident Lease Agreement dated 05/01/2026, Physicians Report dated 07/24/2025 and Notice to Move Letter dated 02/05/2026. On 02/24/2026 LPA Watson conducted interviews with Staff#1-5 (S1-S5) and Residents #1-5(R1-R5). LPA Watson toured the facility with Administrator Robin Culver and found the facility to be clean and in good repair.

The investigation revealed the following:

CONTINUED ON LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 02/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260219145659

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: PINNACLES AT BURTON, THE	FACILITY NUMBER: 197602370
	VISIT DATE: 02/25/2026

NARRATIVE

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LPA Watson interviewed Administrator (A1) Robin Culver regarding whether staff provided R1 with the proper admissions agreement. A1 stated that R1 refused to move, reporting that he was sick and had not been given enough time or notice. A1 explained that due to R1’s hoarding behaviors and other mental health issues, he appeared unable to process the information about the move or participate in the required timeframe. R1 was third on the list to be relocated, and although a fully furnished, brand new unit was prepared for him, he repeatedly provided reasons why he could not move. A1 clarified that the move was not optional because all first floor residents had to be relocated for construction scheduled to begin on 03/01/2026. Staff continued to postpone R1’s move to accommodate him, but he remained unable to accept or complete the relocation process.

On 02/24/2026 LPA Watson conducted interviews with Staff#1-5 (S1-S5). Out of those interviewed 5 out of 5 staff members denied the above allegation. On 02/24/2026 LPA Watson conducted interviews with Residents #1-5(R1-R5). Out of those interviewed 4 out of 5 Residents denied the above allegation.Based on observation, records reviewed, and interviews conducted, there is insufficient evidence to support the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted with the Resident Service Coordinator Sandy Iraheta, and a copy of this report was provided.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 02/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2026

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20260219145659

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: PINNACLES AT BURTON, THE	FACILITY NUMBER: 197602370
	VISIT DATE: 02/25/2026

NARRATIVE

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Allegation 1: Staff did not provide R1 with proper notice regarding move.

The allegation alleges that staff did not provide R1 with proper notice regarding a room move, including issuing undated notice and attempting to move the resident while he was ill. LPA Watson interviewed Administrator (A1) Robin Culver regarding whether staff provided the resident with proper notice prior to the room change. A1 explained that residents are being relocated due to ongoing construction and remodeling of the first floor units, which includes bathroom renovations, new carpet installation, interior painting, and repair of any unit damage. A1 stated that a letter was distributed to all first floor residents on 02/05/26 informing them that the facility was restarting the final stage of construction in the North Building, including the first floor remodel. Residents were also verbally informed that they would not incur any expenses related to the move and that the facility would provide boxes and assistance. Residents were advised they would receive 24 hours’ notice and that the actual move would be completed within one day. A1 acknowledged that the printed letter does not show a date; however, the electronic file indicates, when hovered over on her computer, that the letter was drafted and distributed on 02/05/2026. On 02/24/2026 LPA Watson conducted interviews with Staff#1-5 (S1-S5). Out of those interviewed 5 out of 5 staff members denied the above allegation. On 02/24/2026 LPA Watson conducted interviews with Residents #1-5(R1-R5). Out of those interviewed 4 out of 5 Residents denied the above allegation. LPA Watson obtained and reviewed the notice to move letter, and it showed that R1 was informed of the room move and LPA Watson observed that R1 had not yet moved from his room as of 02/25/2026.

Based on observation, records reviewed, and interviews conducted, there is insufficient evidence to support the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Allegation : Staff did not provide R1 with proper admissions agreement.
The allegation alleges that staff did not provide R1 with a proper admissions agreement, that lacked required information such as late fees and a notice of resident rights.

CONTINUED ON LIC9099-C

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 02/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2026

LIC9099 (FAS) - (06/04)

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