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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197603121
Report Date: 07/07/2025
Date Signed: 07/07/2025 04:24:19 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2025 and conducted by Evaluator Lorena Casillas
COMPLAINT CONTROL NUMBER: 31-AS-20250702125431
FACILITY NAME:BRU JR FAMILY HOMEFACILITY NUMBER:
197603121
ADMINISTRATOR:BRU, LUIS JRFACILITY TYPE:
735
ADDRESS:1210 EAST DONATELLO STTELEPHONE:
(661) 816-3411
CITY:LANCASTERSTATE: CAZIP CODE:
93535
CAPACITY:4CENSUS: DATE:
07/07/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Luis Bru Jr.TIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Facility staff speak inappropriately to clients in care.
INVESTIGATION FINDINGS:
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On 07/07/2025 at 10:00 am Licensing Program Analyst (LPA), Lorena Casillas conducted an unannounced complaint visit to investigate the above stated allegations. LPA was greeted by Administrator Luis Bru Jr who granted access. LPA explained the reason for the visit and an entrance interview was conducted.

At 10:30 am LPA Casillas conducted a physical plant tour with the Administrator. During the investigation, interviews and record reviews were conducted. LPA requested copies of resident roster, LIC 500, Bond/Liability Insurance and Administrator Certificate. LPA requested copies of pertinent information relevant to the investigation including, but not limited to, resident records, staff records and any other information pertaining to client care. LPA conducted interviews of staff and clients from 10:30 am to 3:00 pm.

Continued on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Lorena Casillas
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20250702125431
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: BRU JR FAMILY HOME
FACILITY NUMBER: 197603121
VISIT DATE: 07/07/2025
NARRATIVE
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Allegation: Facility staff speak inappropriately to clients in care.

It is alleged that facility staff speak inappropriately to clients in care. It is reported that Staff #1 (S1) told Client #1 (C1) that “I just want to slap you sometimes” while C1 was getting a haircut by Staff #2 (S2). Interview with Administrator revealed that C1 was not having a good day because of a concern with Client #2 (C2) asking for C1 to purchase something for C2. After that C1 became a little withdrawn and kept to themselves in their room. When C1 was able to calm down C1 apologized to S2 for “mouthing” off to S2. At some point during this time, an exact moment was not able to be provided by Administrator, S1 made the statement to C1 in Spanish that “I just want to slap you sometimes”. C1 and S1 primarily communicate in Spanish. LPA was able to interview C1 who stated that S1 did make that statement to C1 in Spanish but that S1 did not seem like they were joking, furthermore C1 states that this is not the fist time that S1 makes these types of statements, but it is the first time that C1 has reported it. C1 expressed that they did not feel comfortable with this type of banter and felt the need to tell someone. LPA interviewed C2 who denied hearing any type of threatening statements and sees S1 as a “motherly” figure, C2 states that they do not have any concerns with any of the staff nor have they witnessed any inappropriate comments being made towards them or other clients. LPA interviewed S1 over the phone and S1 did admit to making the above mentioned statement to C1, however S1 states that it was meant jokingly. When LPA asked if this was the only time statements as such had been made S1 hesitated but admitted to “jokingly” making statements with C1. Therefore, based on interviews and S1’s admission, this allegation is deemed substantiated.

Citation issued. Appeals rights discussed and provided. Exit interview conducted and a copy of report provided to Administrator.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Lorena Casillas
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20250702125431
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: BRU JR FAMILY HOME
FACILITY NUMBER: 197603121
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/07/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/14/2025
Section Cited
CCR
80072(a)(1)
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Personal Rights (a) Except for children’s residential facilities, each client shall have personal rights which include, but are not limited to, the following: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This was not met as evidence by:
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Administrator agrees to provide in service training for all staff training on personal rights and will provide LPA with a sign in log as proof of training by POC due date.
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Based on interviews and observations, facility staff failed to ensure that C1’s personal rights were protected in that S1 spoke to C1 inappropriately. This poses a potential health and safety risk to clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Lorena Casillas
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2025
LIC9099 (FAS) - (06/04)
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