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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 197603165
Report Date: 11/09/2021
Date Signed: 11/09/2021 10:39:54 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME:GLEN PARK AT VALLEY VILLAGEFACILITY NUMBER:
197603165
ADMINISTRATOR:PINK TILLMANFACILITY TYPE:
740
ADDRESS:5527 LAUREL CANYON BLVDTELEPHONE:
(818) 769-6626
CITY:VALLEY VILLAGESTATE: CAZIP CODE:
91607
CAPACITY:100CENSUS: 33DATE:
11/09/2021
TYPE OF VISIT:Case Management - IncidentUNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Tillman PinkTIME COMPLETED:
10:45 AM
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On November 9, 2021, Licensing Program Analyst (LPA) Ashley Smith met with Executive Director Tillman Pink for a Case Management visit to issue a civil penalty per Health and Safety (H&S) Code §1569.49.

On September 10, 2017, the Department received two incident reports from Glen Park at Valley Village. The first incident report stated that an 83-year old male resident (R1) was hospitalized on September 7, 2017 due to difficulty breathing and unresponsiveness. The second incident report stated that on September 10, 2017, administrators verified that the medication technician (S2) admitted to a medication error. On September 15, 2017, the Department received a death report from Glen Park at Valley Village reflecting that R1 passed away on September 13, 2017.

The Department conducted an investigation which revealed that on the morning of September 7, 2017, staff 1 (S1), whom was not trained in assisting residents with the self-administration of medications, placed Resident 2’s (R2) medications on a dining room table between R1 and R2. R2 was prescribed 12 medications. The following are medications with possible adverse effects (harmful or undesirable effects) which could have contributed to R1’s sudden change in condition:


1. Duloxetine HCL 30 mg (antidepressants, neuropathic pain agent) - myocardial infarction, GI bleeding, nausea, vomiting, dizziness, lethargy, syncope, hypotension)
2. Clonazepam 0.5 mg (benzodiazepines, antianxiety) - coma, dyspnea, chest pain, palpitations, respiratory depression, drowsiness, dizziness)
3. Divalproex Sodium 500 mg (anticonvulsants, mood stabilizers) - coma, irregular heartbeat, chest pain, palpitations, hypotension, drowsiness, nausea, vomiting, dizziness, lethargy)
4. Benztropine 1 mg (anticholinergic, antispasmodic) - delirium, psychosis, drowsiness, dizziness
5. Clozapine 100 mg (antipsychotics) – seizures, irregular heartbeat, stroke, atrial fibrillation, cardiac arrest, hypertension, delirium, dizziness, syncope
(Classifications and side effects listed. Pdr.net – medication reference used)
SUPERVISOR'S NAME: Jeralyn Ann PfannenstielTELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley SmithTELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:

DATE: 11/09/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC809 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: GLEN PARK AT VALLEY VILLAGE
FACILITY NUMBER: 197603165
VISIT DATE: 11/09/2021
NARRATIVE
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R1’s regular prescribed medications were Hydrocodone (opioid for moderate to severe pain) Doc-Q-lace (stool softener), Pantoprazole (proton pump inhibitors), and Prednisone (costicosteroids).

According to interviews, S1 witnessed R1 ingest R2’s medications and reported the medication error to S2 only. S2 admitted to not reporting the incident to any administrative staff, but advised S1 to closely monitor R1 every 30 minutes. Staff also reported R1 did not leave R1’s room at lunch time. On September 8, 2017, the administrator (S3) heard a rumor that S1 and S2 may have been responsible for R1’s hospitalization. On September 10, 2017, S3 and the assistant administrator (S4) interviewed S1 and S2, who admitted to the medication error.

On September 7, 2017, R1 was found breathing, but unresponsive in his room. When staff, S5 and S6, tried to sit R1 up, he began vomiting and emergency response was called. According to medical reports, R1 was admitted to the hospital on September 7, 2017 at 4:41 p.m. with acute encephalopathy and presumed sepsis of unknown etiology. He was given 2 mg of Narcan, which improved his respiratory rate. Upon learning of the medication error, S3 informed the hospital on September 10, 2017. The Associate Medical Director of Palliative Medicine stated in her progress note that it appeared “the patient’s altered mental status and respiratory failure were due at least in part to the medication error (multiple drug-drug interactions with CNS and respirator depression and other potential adverse effects.” Per Mayo Clinic, sepsis is a “potentially life-threatening complication of an infection, and occurs when chemicals released into the bloodstream to fight the infection trigger inflammatory responses throughout the body. This inflammation can trigger a cascade of changes that can damage multiple organ systems, causing them to fail.” R1’s family requested comfort measures only due to R1’s (Do Not Resuscitate/Do Not Intubate (DNR/DNI) order. R1 expired on September 13, 2017 at 6:07 p.m., and an autopsy was performed. According to the autopsy report dated September 21, 2017, R1’s official cause of death was acute bronchopneumonia with coronary artery atherosclerosis, nephrosclerosis, and medication toxicity.

On September 11, 2017 at approximately 1:30 p.m a case management visit was conducted and the Licensee was cited for Title 22 California Code of Regulations (22 CCR) § 87411(a) Personnel Requirements - General which states, “Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs.

SUPERVISOR'S NAME: Jeralyn Ann PfannenstielTELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley SmithTELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:

DATE: 11/09/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2021
LIC809 (FAS) - (06/04)
Page: 4 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: GLEN PARK AT VALLEY VILLAGE
FACILITY NUMBER: 197603165
VISIT DATE: 11/09/2021
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On September 15, 2017 at approximately 3:30 p.m., the Licensee was cited for Title 22 CCR § 87465(g) Incidental Medical and Dental Care Services which states, “9-1-1 shall be telephoned immediately if an injury or other circumstance has resulted in an imminent threat to a resident’s health, including an apparent life-threatening medical crisis.” Additionally, § 87465(h)(2) Incidental Medical and Dental Care Services was cited which states, “Centrally stored medications shall be kept in a safe locked place that is not accessible to persons other than employees responsible for the supervision of the medication.

Today, on November 9, 2021 an additional citation is issued under Health & Safety (H&S) Code §1569.69(a)(1) Employees assisting residents with self-administration of medication; training requirements which states, “Each residential care facility for the elderly licensed under this chapter shall ensure that each employee of the facility who assists residents with the self-administration of medications meets all of the following training requirements: (1) In facilities licensed to provide care for 16 or more persons, the employee shall complete 24 hours of initial training. This training shall consist of 16 hours of hands-on shadowing training, which shall be completed prior to assisting with the self-administration of medications, and 8 hours of other training or instruction, as described in subdivision (f), which shall be completed within the first four weeks of employment.”

On September 15, 2017, the licensee was informed that a civil penalty of $15,000 might be assessed based on H&S Code §1569.49. The Department has concluded an analysis and has determined that a civil penalty is warranted for a violation resulting in a resident’s death. This is evidenced by facility staff failure to complete all required medication training prior to assisting residents with the self-administration of medications, and staff’s failure to immediately telephone 9-1-1 and inform medical professionals of the medication error which led to the hospitalization and death of R1.

Exit interview conducted. A copy of the report issued. Appeal rights provided. Mr. Pink's signature on this report acknowledges receipt of these rights, found on page 2 of LIC 421D.

SUPERVISOR'S NAME: Jeralyn Ann PfannenstielTELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley SmithTELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:

DATE: 11/09/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2021
LIC809 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: GLEN PARK AT VALLEY VILLAGE
FACILITY NUMBER: 197603165
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/09/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/09/2021
Section Cited

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1569.69(a)(1) Employees assisting residents with self-administration of medication; training requirements. ... The employee shall complete 24 hours of initial training. ...16 hours of hands-on shadowing training... and 8 hours of other training or instruction ...
This requirement is not met as evidenced by:
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Based on the investigation, the licensee did not comply with the section cited above, as staff failed to complete all required medication training prior to assisting residents with the self-administration of medication for R1, which poses an immediate health and safety risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Jeralyn Ann PfannenstielTELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Ashley SmithTELEPHONE: (818) 421-9032
LICENSING EVALUATOR SIGNATURE:
DATE: 11/09/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 11/09/2021
LIC809 (FAS) - (06/04)
Page: 2 of 4