197603385-2-5-2026-28-AS-RORN-DR7S97-20260211124016

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197603385
Report Date: 02/05/2026
Date Signed: 02/05/2026 04:07:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2026 and conducted by Evaluator Bonnie Tao

COMPLAINT CONTROL NUMBER: 28-AS-20260127131137

FACILITY NAME:	COMMONWEALTH ROYALE GUEST HOME		FACILITY NUMBER:	197603385
ADMINISTRATOR:	MAYA MNOYAN		FACILITY TYPE:	740
ADDRESS:	150 S. COMMONWEALTH AVE		TELEPHONE:	(213) 382-6381
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90004
CAPACITY:	106	CENSUS: 91	DATE:	02/05/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Zara Poghosyan, Executive Director		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

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Staff are not treating resident with dignity and respect.
Staff are not meeting resident's needs.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tao conducted an unannounced 10-day complaint visit to this facility. Upon arriving at the facility, LPA met with Executive Director, Zara Poghosyan. LPA explained the purpose of today’s visit and discussed the allegations mentioned above to Director.

The investigation consisted of resident interviews, staff interviews, facility tours, and review of facility records. LPA obtained resident roster, staff roster, staff training records and resident's facility files.

The investigation revealed the following:

In regards of facility staff are not treating resident with dignity and respect, it was alleged that a resident felt staff gave attitude and not showing respect when providing care to resident.

(-continued on LIC 9099C-)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Bonnie Tao
LICENSING EVALUATOR SIGNATURE:	DATE: 02/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260127131137

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: COMMONWEALTH ROYALE GUEST HOME	FACILITY NUMBER: 197603385
	VISIT DATE: 02/05/2026

NARRATIVE

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Per the resident interviews, ten (10) out of ten (10) residents interviewed could not corroborate the allegation. It revealed residents were treated with respect and residents received care from staff with dignity. Per staff interviews, four (4) out of four (4) staff interviewed could not corroborate the allegation which indicated staff would treat residents with respect and dignity. During the facility tour, LPA observed staff were nice to residents and had smiles on their faces when assisting residents. Therefore, residents are treated with dignity and respect.

In regards of facility staff are not meeting resident's needs, it was alleged that staff did not provide proper incontinence care, prolong changing residents’ diapers and dismiss diaper change requests when called. LPA interviewed residents, three (3) out of ten (10) residents interviewed stated staff did not change their diapers often enough and did not provide immediate response to their requests when called. Seven (7) out of ten (10) residents interviewed revealed staff would change their diapers and pull ups throughout the day and as needed. Staff would check on residents when called. Per staff interviews, four (4) out of four (4) staff interviewed could not corroborate the allegation. During the visit, residents were observed to be clean and there was no foul odor in residents’ rooms. Per the record review, in-service training was provided to staff related to incontinence care. Besides, facility kept an incontinence log to show incontinence care was provided and residents were checked every two hours. In addition, LPA tested the call button, and staff came to residents’ room checking on residents within five (5) minutes. Therefore, staff provide care to meet the care needs of residents.

Based on the information obtained during the investigation, interviews with staff, residents, review of resident files and LPA's observation, the investigation did not reveal any evidence to support the allegations mentioned above.

Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Program Director Zara Poghosyan. The findings were discussed and a copy this report LIC 9099s was provided.

SUPERVISORS NAME: Fernando Fierros
LICENSING EVALUATOR NAME: Bonnie Tao
LICENSING EVALUATOR SIGNATURE:	DATE: 02/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2026

LIC9099 (FAS) - (06/04)

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