<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197603560
Report Date: 06/25/2026
Date Signed: 06/25/2026 05:50:51 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2026 and conducted by Evaluator Christine Yee
COMPLAINT CONTROL NUMBER: 29-AS-20260617151100
FACILITY NAME:COURTYARD PLAZAFACILITY NUMBER:
197603560
ADMINISTRATOR:EVELINA PAPAZYANFACILITY TYPE:
740
ADDRESS:6951 LENNOX AVENUETELEPHONE:
(818) 780-5005
CITY:VAN NUYSSTATE: CAZIP CODE:
91405
CAPACITY:195CENSUS: 87DATE:
06/25/2026
UNANNOUNCEDTIME BEGAN:
10:52 AM
MET WITH:Marilou Mendoza, AdministratorTIME COMPLETED:
06:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1. Staff do not ensure resident has hot water
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Christine Yee conducted an unannounced complaint visit to investigate the above allegation and met with Mariou Mendoza, Administrator. The reason for today's visit was provided.

LPA Yee conducted an interview with Marilou Mendoza at 11:14am, conducted a tour of Room #125 at 11:39am, Room 127 at 11:44am, Room 124 at 12:40pm, Room 120 at 12:45pm and Room #116 at 12:49pm and tested the water temperature in the rooms on today's visit. Also obtained was a copy of the bill for the plumbing repairs conducted on 6/24/26.

Per information obtained from the Administrator regarding the allegation that staff do not ensure resident has hot water, it was revealed that Bedroom # 124 and Bedroom 125 do not get hot water. Per the Administrator, the plumbers were here yesterday (6/24/26) to fix the problem. The plumbers intially
continued on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20260617151100
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: COURTYARD PLAZA
FACILITY NUMBER: 197603560
VISIT DATE: 06/25/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Page 2.
attributed the fluctuating hot water problem to the pipes and then discovered that it was not the pipes. She believes it is a problem with the water heaters. Per the Administrator, the residents get hot water but,the hot water fluctuates and does not last to allow the resident to shower. After yesterday's repair, Resident #2 indicated that they were getting hot water but when maintenance tested the water in the room this morning, there was no hot water. The Administrator was not sure if Resident #1 had hot water as of the interview conducted.

Per tour of the rooms conducted on this visit, the water temperature was taken in each bathroom. The water temperature in bedroom #120 read 116.1 degrees, bedroom #116 read 112.2 degrees, bedroom #124 read 95 degrees, bedroom #125 read 95 degrees, bedroom #127 read between 95 to 100 degrees Fahrenheit. Per information provided by the Administrator and maintenance and observed during the water temperature check, some of the water temperature readings would be within Title 22 range of 105-120 but when it was re-checked the readings would be lower. The water temperature would fluctuate.

Per interviews conducted with Resident #1 and Resident #2, they do not have hot water. Per Resident #1, they do not shower in their bathroom. They have to use another available room. Per Resident #2, there has been no hot water since October 2025. The water temperature has remained below 100 degrees Fahrenheit. They have been taking cold sponge baths from the sink. Per Resident #2, on 6/24/26, they actually had hot water and they were able to wash and rinse their hair but later in the day and as of early this morning (6/25/26) there is no hot water. They had hot water and it got taken away. Per review of Department records, the facility was previously cited on 11/25/25 for not having hot water for resident use.

Based on today's investigation, the allegation that Staff do not ensure resident has hot water is determined to be SUBSTANTIATED at this time.

Deficiencies cited under California Code of Regulations, Title 22, Division 6, Chapter 8. Civil penalties were also assessed for a repeat violation.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 29-AS-20260617151100
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: COURTYARD PLAZA
FACILITY NUMBER: 197603560
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/25/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/09/2026
Section Cited
CCR
87303(e)(2)
1
2
3
4
5
6
7
Maintenance and Operation. Faucets used by residents for personal care such as shaving and grooming shall deliver hot water. Hot water temperature controls shall be maintained to automatically regulate the temperature of hot water used by residents to attain a temperature of not less than 105 degree F (41 degree C) and not more than 120 degree F (49 degree C)..
This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Per the Administrator, the plumbers were here on 6/24/26 to conduct repairs to the water heaters but the water temperature issue has still not been corrected. The water temperature issue previously cited on 11/25/25 has not been corrected. Licensee will contact the plumbers to stabilize the
8
9
10
11
12
13
14
Based on observation, the licensee did not comply with the section cited above, as water temperature measured in three (3) out of the five (5) resident rooms were below 105 degree F; This poses a potiential health and safety risk to residents in care. Civil Penalties were a repeat violation within 1year.
8
9
10
11
12
13
14
 water temperature between 105-120 degrees Fahrenheit. The facility will test the water daily in the rooms toured to ensure the required Title 22 temperature is attained or addressed. Licensee will provide evidence of correction and a copy of the 14 day temperature log by 7/9/26
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Christine Yee
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3