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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197604160
Report Date: 07/16/2026
Date Signed: 07/16/2026 02:21:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/15/2026 and conducted by Evaluator Angela Barutyan
COMPLAINT CONTROL NUMBER: 29-AS-20260515082518
FACILITY NAME:LEISURE LIVING INC.FACILITY NUMBER:
197604160
ADMINISTRATOR:PAM HASHEMIFACILITY TYPE:
740
ADDRESS:30822 JANLOR DR.TELEPHONE:
(818) 879-9944
CITY:WESTLAKE VILLAGESTATE: CAZIP CODE:
91362
CAPACITY:6CENSUS: 6DATE:
07/16/2026
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Tina SantosTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff do not ensure resident's basic needs are met
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct a subsequent complaint investigation for the allegation listed above at 11:10AM. Upon arrival, LPA met with House Manager Tina Santos. Entrance interview conducted.

During today’s visit, LPA conducted a brief physical plant tour, interviewed one (1) staff member and one (1) resident, and reviewed and obtained copies of pertinent documents. During the initial visit on 05/21/2026, LPA conducted a brief physical plant tour, conducted interviews with two (2) staff members, two (2) residents, and attempted three (3) resident interviews, and reviewed and obtained copies of pertinent documents relevant to the investigation.

REPORT CONTINUED ON LIC9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Angela Barutyan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20260515082518
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: LEISURE LIVING INC.
FACILITY NUMBER: 197604160
VISIT DATE: 07/16/2026
NARRATIVE
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It was alleged that staff do not provide Resident #1 (R1) with basic needs such as showers and hair grooming. LPA interviewed six (6) out of six (6) residents and no concerns regarding unmet basic needs were noted. Residents appeared clean and no health and safety concerns were observed. Three (3) out of the three (3) residents who were capable of verbal interviews, including R1, stated that they are offered and provided showers by facility staff. Residents stated that showers are on a consistent schedule to be provided at least two (2) times a week. Two (2) out of the three (3) residents stated they like the showers provided by facility staff. R1 stated that they refuse full body showers because of concerns of falling. R1 stated that they are offered and provided with bed baths to accommodate, however, their hair does not get washed. R1 and staff interviewed stated that R1’s hair gets washed in the shower and cannot be washed during the bed bath. Due to shower refusals, R1’s hair had not been washed since February 2026. Staff stated that they encourage R1 to shower so that their hair can be washed and have contacted outside agencies to provide additional resources and support to R1. R1 confirmed that staff consistently encourage showers for hair washing, however, R1 does not feel safe to go into the bathroom for a standing or sitting shower. During today’s visit, LPA observed a hair washing funnel and a portable hair washing basin that were purchased by the facility for washing R1’s hair without having to get out of bed. Staff interviewed stated that R1 still refuses hair washing. LPA observed logs of documented refusals. LPA contacted R1’s responsible party and the Long-Term Care Ombusdman throughout the investigation and no evidence supporting the allegation was noted. Therefore, based on interview, observation, and record review, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may be valid, at this time there is insufficient evidence to support the allegation or that a violation occurred, therefore, the allegation “Staff do not ensure resident's basic needs are met” is deemed UNSUBSTANTIATED at this time.

No deficiencies cited. Exit interview conducted. A copy of the report was issued.

SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Angela Barutyan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2