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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197604691
Report Date: 09/11/2025
Date Signed: 09/11/2025 02:57:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/20/2025 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20250820130352
FACILITY NAME:ANGIE'S HOME CARE, INC.FACILITY NUMBER:
197604691
ADMINISTRATOR:HEATH, ANGELAFACILITY TYPE:
740
ADDRESS:16456 LOS ALIMOS STTELEPHONE:
(818) 366-7906
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:4CENSUS: 3DATE:
09/11/2025
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Angela HeathTIME COMPLETED:
11:20 AM
ALLEGATION(S):
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Staff is physically abusing residents.
Staff locked resident in closet.
Staff is not providing medications as prescribed.
Staff is serving expired foods.
Staff is operating beyond the scope of license.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Michael Cava conducted a subsequent complaint visit to the facility to conclude the investigation regarding the above allegations. LPA met with the administrator, Angela Heath, and advised her of the allegations. Today's investigation consisted of interviews with the administrator and staff (from 9:15am-10:00am), interviews with residents (between 10:00am-11:00am), a physical plant inspection (between 11:00am-12:00pm) and medication review (between 12:00pm-1:00pm). In conjunction with this investigation LPA Cava also conducted a Required Annual inspection.

Staff is physically abusing residents:
In regards to the allegation, it's been reported that there is a continued abuse of the residents in care at the facility pertaining to Resident 1 (R1) being thrown to the ground. No witnesses were identified to corroborate this allegation. Interviews with the administrator, Staff 1 (S1) and Staff 2 (S2) deny the allegation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Angela J Whittaker
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20250820130352
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: ANGIE'S HOME CARE, INC.
FACILITY NUMBER: 197604691
VISIT DATE: 09/11/2025
NARRATIVE
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Interviews with three (3) of three residents also deny the allegation. Moreover, a complaint report was received with a similar allegation (control #31-AS-20250423090219). This allegation was given to Investigations Branch (IB) as an assignment to conduct interviews. IB investigator's interviews conducted with staff and residents proved inconsistent with the allegation of abuse. Based on the information obtained, there was insufficient evidence to prove that staff is physically abusing residents. Therefore, the allegation is deemed Unsubstantiated at this time.

Staff locked resident in closet:
In regards to the allegation, it was reported that Resident 2 (R2) was locked in a closet. No witnesses were identified to corroborate with this allegation. Interviews with the administrator, Staff 1 (S1) and Staff 2 (S2) deny the allegation. Interviews with three (3) of three residents could not confirm this allegation. Moreover, a complaint report was received with a similar allegation (control #31-AS-20250423090219). This allegation was given to Investigations Branch (IB) as an assignment to conduct interviews. IB investigator's interviews with staff and residents proved inconsistent with the allegation of abuse. Based on the information obtained, there was insufficient evidence to prove that staff locked residents in a closet. Therefore, the allegation is deemed Unsubstantiated at this time.

Staff is not providing medications as prescribed:
In regards to the allegation, it was reported that staff is withholding resident medications. Residents whose medications being withheld were not identified to this complaint. Interviews with the administrator, Staff 1 (S1) and Staff 2 (S2) deny the allegation. Interviews with three (3) of three residents could not confirm this allegation. In addition to interviews, LPA conducted a medication review for proper storage and documentation. No discrepancies observed with medication records during this review. Based on the information obtained, there was insufficient evidence to prove that staff is not providing medications as prescribed. Therefore, the allegation is deemed Unsubstantiated at this time.

Staff is serving expired foods:
In regards to the allegation, it was reported that residents are being fed food that is expired. Interviews with the administrator, Staff 1 (S1) and Staff 2 (S2) deny the allegation. Interviews with three (3) of three residents expressed no complaints or concerns regarding food service. In addition to interviews, LPA
SUPERVISORS NAME: Angela J Whittaker
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20250820130352
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: ANGIE'S HOME CARE, INC.
FACILITY NUMBER: 197604691
VISIT DATE: 09/11/2025
NARRATIVE
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conducted a physical plant inspection of the facility kitchen and food storage. Per inspection, LPA did not observe any spoiled or expired food on stock. Based on the information obtained, it could not be proven that staff is serving expired food to residents. Therefore, the allegation is deemed Unsubstantiated at this time.

Staff is operating beyond the scope of license:
In regards to the allegation, it was reported that the facility is overcrowded, housing six (6) residents, when the license for capacity is four (4). Interviews with the administrator, Staff 1 (S1) and Staff 2 (S2) deny the allegation, stating they never exceed capacity. Interviews with three (3) of three residents also deny the allegation. In addition, LPA conducted a physical plant inspection to insure compliance with fire-clearance and census. The facility is a two story building. There are six (6) bedrooms of which four (4) are for the resident's use. Two (2) bedrooms are designated for staff use. The second floor is designated for the licensee only. No resident access. LPA checked all six rooms, and inside closet space. LPA also inspected the second story of the building. During this inspection, LPA did not observe the facility exceeding its' capacity of four residents. Based on interviews and the physical plant inspection, it could not be proven that facility is operating beyond the scope of the license. Therefore, the allegation is deemed Unsubstantiated at this time.
SUPERVISORS NAME: Angela J Whittaker
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3