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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197604832
Report Date: 01/14/2025
Date Signed: 01/15/2025 12:50:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/08/2025 and conducted by Evaluator Leslie Ngo-Castaneda
COMPLAINT CONTROL NUMBER: 31-AS-20250108083455
FACILITY NAME:DISCOVERING HORIZONS-ODESSAFACILITY NUMBER:
197604832
ADMINISTRATOR:MONTIQUE JOHNSONFACILITY TYPE:
735
ADDRESS:8817 ODESSA AVENUETELEPHONE:
(818) 894-9301
CITY:NORTH HILLSSTATE: CAZIP CODE:
91343
CAPACITY:6CENSUS: 6DATE:
01/14/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:MONTIQUE JOHNSON- AdministratorTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff threatened client(s).
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted a initial complaint visit to the facility to investigate the above allegations. LPA met with the administrator, Montique Johnson, and advised them about the visit. At 9:32 AM LPA conducted a physical plant tour to ensure the health and safety of the clients in care.

An entrance interview was conducted.

Allegation #1: Staff threatened client(s).

At 9:35 AM, with the assistance of the adminitsrator, LPA conducted a physical plant tour to assure the health and safety of the clients. At approximately 11 AM, LPA requested and received client and staff roster, facility file of the client #1 (C1), Physician Report, IPP, CSMDR, and Unusual Incident Report. Continue to LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250108083455
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: DISCOVERING HORIZONS-ODESSA
FACILITY NUMBER: 197604832
VISIT DATE: 01/14/2025
NARRATIVE
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Between 9:45 AM – 10:50 AM LPA conducted interviews with Assistant Administrator, house manager, and two (2) out of six (6) clients who are at the facility, including C1.

It was alleged that staff #2 (S2) threatened client #1 (C1). During the interview with C1 at 11:05AM, it was revealed that clients are happy with the facility staff and staff has never threaten any of the clients. Another client interviewed did not have any concerns. Staff interview revealed that staff does not and never threatened clients, all clients are treated with respect the same way we want to be treated. Administrator, staff, and house manager indicated that have not received a complaint about staff threatened a client. Staff are providing a safe and comfortable environment to all clients in care.

Due to information provided by C1 and based on interviews this allegation is deemed UNSUBSTANTIATED at this time.

No health and safety hazards were noted during the visit.



Exit interview was conducted and a copy of the report was issued.
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2