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25 | Licensing Program Analyst (LPA) Shira Stamps met with Rhoda Gochin (Licensee) at approximately 10:27 am for a case management visit.
Entrance interview conducted.
The purpose of the case management is to check the census of the facility and to issue any deficiencies observed during the course of today’s visit. LPA conducted a physical plant tour at 11:30 am and collected relevant documents. LPA previously contacted the Licensee regarding late annual fees. The Licensee informed the LPA that she had paid all fees and provided a picture of the check for verification. After further review of the facility payment history it was found that on 3/26/19, the Licensee put in a request to change the capacity from six (6) to four (4) clients, but did not pay the $25 processing fee. As a result, the facility was charged late fees due to the unpaid $25 processing fee. A year later on 4/20/20, the Licensee provided a letter stating she changed her mind and did not want to do a capacity change. It was found that no application or $25 processing fee was provided to the Department; therefore, the capacity change back to six (6) was never completed and the facility capacity remained at four (4) clients. During today’s visit, all clients were attending their day programs, but LPA observed belongings in the client rooms for four (4) clients only. LPA explained the late fees and capacity change fee to the Licensee. The Licensee did not agree with the late fee and spoke to a Supervisor over the phone. The Licensee was advised to send a letter to the Regional Manager to address further concerns regarding the late fees.
Exit interview conducted. Copy of report delivered to the Licensee. |