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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197606107
Report Date: 10/07/2022
Date Signed: 10/07/2022 10:06:16 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
N LA & CEN COA AC/SC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2022 and conducted by Evaluator Evelin Rios
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20220708171435
FACILITY NAME:RICH-WAL CENTER #3, THEFACILITY NUMBER:
197606107
ADMINISTRATOR:SHIRLEY A. WALKERFACILITY TYPE:
735
ADDRESS:15832 BAHAMA STREETTELEPHONE:
(747) 529-6498
CITY:NORTH HILLSSTATE: CAZIP CODE:
91343
CAPACITY:6CENSUS: 6DATE:
10/07/2022
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Shirley Walker TIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Financial Abuse
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Evelin Rios and Michael Cava conducted an unannounced subsequent complaint visit to complete the investigation of the allegation above. LPA met with the Administrator Shirley Walker at 9:15am and explained the reason for this visit.

Regarding the allegation above, It is alleged that client #1 (C1), client #2 (C2), and client #3 (C3) were taken by the Administrator to withdraw $600.00 dollars from their bank account for a trip to Disney World. The following day, C1, C2, and C3 withdrew the same amount by themselves for travel. LPAs conducted an interview with the Administrator regarding this allegation at 9:30am. On 08/15/2022 at 9:30am LPA interviewed C1 and C2 in person and C3 on the telephone. LPA reviewed C1's, C2’s, and C3’s files which included C1's, C2’s, and C3’s cash resources on 08/05/2022. A review of C1's, C2’s, and C3’s facility files revealed that C1, C2, and C3 were making cash withdrawals to pay for a cruise trip and expenses on the trip.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Evelin Rios
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20220708171435
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
N LA & CEN COA AC/SC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: RICH-WAL CENTER #3, THE
FACILITY NUMBER: 197606107
VISIT DATE: 10/07/2022
NARRATIVE
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LPA was able to obtain the record of clients’ safeguard cash resources log and verify the cash noted on the log with the cash the facility has for C1, C2, and C3. LPA also observed that C1, C2, and C3 had Cruise trip invoices on file at the facility. LPA also observed that C1, C2, and C3 had Cruise trip invoices on file at the facility. Based on interviews and information obtained this allegation is deemed Unsubstantiated at this time.

Exit Interview conducted. A copy of this report given.
SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Evelin Rios
LICENSING EVALUATOR SIGNATURE:

DATE: 10/07/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/07/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2