197606145-3-19-2024-28-AS-FFIS-D5FVEJ-20240520162225

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197606145
Report Date: 03/19/2024
Date Signed: 03/19/2024 06:59:34 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/04/2023 and conducted by Evaluator Bonnie Tao

COMPLAINT CONTROL NUMBER: 28-AS-20230404151230

FACILITY NAME:	ARCADIA GARDENS RETIREMENT HOTEL		FACILITY NUMBER:	197606145
ADMINISTRATOR:	PAMELA PARSONS		FACILITY TYPE:	740
ADDRESS:	720 W. CAMINO REAL		TELEPHONE:	(626) 574-8571
CITY:	ARCADIA	STATE: CA	ZIP CODE:	91007
CAPACITY:	200	CENSUS: 153	DATE:	03/19/2024
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Pamela Parsons, administrator		TIME COMPLETED:	06:30 PM

ALLEGATION(S):

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Facility staff is overcharging resident in care.
Facility staff threatened to evict resident in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tao conducted a subsequent visit today. The initial unannounced 10-day complaint visit was conducted on 04/13/23. On today’s visit, LPA met with Administrator, Pamela Parsons upon arriving at the facility. LPA explained the purpose of today’s visit which to investigate the above-mentioned allegations.

The investigation consisted of interviews of residents from resident#1 (R1) to resident#8 (R8), attempted but failed to interview resident#9 (R9), interviews of staff from staff#1 (S1) to staff#6 (S6), conducted a facility tour, and review of facility records. LPA Tao spoke with Administrator and obtained resident roster, staff roster, and Resident #1’s (R1)’s facility files.

The investigation revealed the following:
(-continued in LIC 9099C-)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Fernando Fierros	TELEPHONE: (323) 981-3981
LICENSING EVALUATOR NAME: Bonnie Tao	TELEPHONE: (323) 981-3971
LICENSING EVALUATOR SIGNATURE:	DATE: 03/19/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20230404151230

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: ARCADIA GARDENS RETIREMENT HOTEL	FACILITY NUMBER: 197606145
	VISIT DATE: 03/19/2024

NARRATIVE

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In regard to the allegation: facility staff is overcharging resident in care, it was alleged that the facility was charging resident#1 (R1) an additional monthly rent of $2000 for care and services in year 2023. Eight (8) out of eight (8) residents who were interviewed could not corroborate the allegation. Resident interviews revealed that facility did not over charge them on additional rent. All six (6) staff who were interviewed denied the allegation. Staff interviews revealed that residents' rent was adjusted based on the care and services provided. Per record review, resident#1's monthly rent was increased by $150 as compared Jan 2023 to Jan 2024. No additional charges on care and services. Therefore, facility staff did not overcharge resident in care.

In regard to the allegation facility staff threatened to evict resident in care, it was alleged that resident was threatened to be evicted. Eight (8) out of eight (8) residents who were interviewed could not corroborate the allegation. Resident interviews revealed that facility did not threaten them of eviction. All six (6) staff who were interviewed denied the allegation. Staff interviews revealed that staff did not threaten resident for eviction in any form. Per record review, resident#1 (R1) did not have any eviction notice. Per observation, LPA interviewed resident#1 (R1) at the facility which resident was still residing at the facility. Therefore, the facility staff did not threaten resident for eviction.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted with Administrator. A hard copy of the reports were provided.

SUPERVISOR'S NAME: Fernando Fierros	TELEPHONE: (323) 981-3981
LICENSING EVALUATOR NAME: Bonnie Tao	TELEPHONE: (323) 981-3971
LICENSING EVALUATOR SIGNATURE:	DATE: 03/19/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2024

LIC9099 (FAS) - (06/04)

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