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32 | Allegation: Staff are prohibiting resident from having visits. The complaint alleges that approximately 4 to 5 weeks ago a person went to the facility to visit resident (R1) and Administrator asked the visitor to wait in the conference room. Administrator then wheeled in the non-ambulatory resident and shortly after the 2 family members entered the conference room. The visitor/former resident (R12) stated they always give advance notice to facility staff of visit plan. It was reported that Administrator allowed R1’s family members to yell and tell the visitor that they are not allowed to visit the resident and was asked to leave the facility. The complaint alleges there is no court order, restraining order, or conservatorship that stipulates resident (R1) shall not be allowed contact with the visitor. A total of three (3) staff were interviewed. Based on interviews conducted, staff stated that the visitor was a previous resident at the facility. Resident (R1's) Power of Attorney's have expressed concern to staff about R1's safety due to cognitive impairment. According to interviews, visitor's conduct i.e. touching of R1's body parts and gift giving is of concern because R1 is cognitively impaired and may be easily influenced by visitor. Staff reported that in the past R1 has stated they feel uncomfortable when they meet with visitor. Staff met with R1 and their POAs on several occasions, which resulted in R1 signing "Resident's Visitor Restriction Forms", that state that they restrict all visits from aforementioned visitor. However, staff reported that due to R1's short and long term memory deficit, sometimes R1 does agree to meet with visitor. The facility visitation hours are from 8AM - 6 PM, with after hour flexibility if needed.
Resident (R1) stated that the visitor is a good friend, and is "alright" with the person visiting. The resident stated that staff have not infringed upon their visitation rights. A total of 11 residents were interviewed, none reported visitation issues, and stated their visitors are allowed to visit in the common areas and in their rooms. One (1) family member was interviewed. They stated there are no issues with facility visitation policy and is able to visit anytime. A private caregiver was also interviewed and expressed no concern about facility visitation protocols. Both staff and resident (R1) confirmed visitor is still allowed to visit the resident. Based on record review, the findings indicate R1 requires total care and has cognitive impairment but is able to communicate needs. Former resident (R12)/visitor is also cognitively impaired. There is insufficient evidence to corroborate the allegation.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.
An exit interview was conducted and a copy of this report was discussed and provided to facility Executive Director Pamela Parsons. |