197606145-12-7-2021-28-AS-FFIS-C9P5VB-20211213191716

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197606145
Report Date: 12/07/2021
Date Signed: 12/07/2021 04:16:52 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/01/2021 and conducted by Evaluator Bonnie Tao

COMPLAINT CONTROL NUMBER: 28-AS-20211201091411

FACILITY NAME:	ARCADIA GARDENS RETIREMENT HOTEL		FACILITY NUMBER:	197606145
ADMINISTRATOR:	PAT REDNER		FACILITY TYPE:	740
ADDRESS:	720 W. CAMINO REAL		TELEPHONE:	(626) 574-8571
CITY:	ARCADIA	STATE: CA	ZIP CODE:	91007
CAPACITY:	200	CENSUS: 184	DATE:	12/07/2021
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Pamela Parsons, Administrator		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff opened residents mail.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tao, conducted an unannounced 10 day complaint visit to this facility. Upon arriving at the facility, LPA met with Administrator, Pamela Parsons. LPA explained the purpose of today’s visit is to discuss the above mentioned allegation.

The investigation consisted of interviews with Resident #1 through Resident #11; Administrator, Staff#2 through Staff#10; reviewed Resident #1 file and mail policy. A copy of mail policy was obtained.

In regards to the allegation: Staff opened residents mail. Per interviews of residents, eleven (11) out of eleven (11) residents revealed that staff did not open their mail. Per interviews of staff, ten (10) out of ten (10) denied staff open residents’ mail. Based on interviews conducted, the statements obtained did not corroborate with this allegation. Review of mail policy, resident’s mails are remained un-open and placed into resident’s locked mailbox. During the visit, LPA did not observe opened residents mail at the front desk.
(- Continued in LIC 9099C-)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Fernando Fierros	TELEPHONE: (323) 981-3981
LICENSING EVALUATOR NAME: Bonnie Tao	TELEPHONE: (323) 981-3971
LICENSING EVALUATOR SIGNATURE:	DATE: 12/07/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/07/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20211201091411

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: ARCADIA GARDENS RETIREMENT HOTEL	FACILITY NUMBER: 197606145
	VISIT DATE: 12/07/2021

NARRATIVE

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LPA observed front desk staff distributing mails into residents’ locked mailbox. Residents opened their mailboxes using a key when picked up their mail. Based on interviews conducted with facility staff and residents and LPA observations, there was not enough supportive evidence to concur with the reported allegation that staff opened residents mail.

Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted with Administrator. A hard copy of the report was provided.

SUPERVISOR'S NAME: Fernando Fierros	TELEPHONE: (323) 981-3981
LICENSING EVALUATOR NAME: Bonnie Tao	TELEPHONE: (323) 981-3971
LICENSING EVALUATOR SIGNATURE:	DATE: 12/07/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/07/2021

LIC9099 (FAS) - (06/04)

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