197606588-3-18-2022-28-AS-SCOL-CCXLRN-20220328085925

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197606588
Report Date: 03/18/2022
Date Signed: 03/18/2022 02:16:07 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2022 and conducted by Evaluator Luis Mora

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20220316101812

FACILITY NAME:	TURNING POINT QUALITY CARE		FACILITY NUMBER:	197606588
ADMINISTRATOR:	WILMA CARSTENSEN		FACILITY TYPE:	740
ADDRESS:	15903 CLEAR SPRING DRIVE		TELEPHONE:	(562) 943-7900
CITY:	LA MIRADA	STATE: CA	ZIP CODE:	90638
CAPACITY:	6	CENSUS: 5	DATE:	03/18/2022
		UNANNOUNCED	TIME BEGAN:	10:40 AM
MET WITH:	Wilma Carstensen - Administrator		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Facility not providing a refund upon resident’s death.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Luis Mora conducted an unannounced complaint visit to determine the validity of the above-mentioned allegation. LPA met with Wilma Carstensen and explained the reason for the visit.

The investigation consisted of the following: LPA obtained copies of client and staff rosters. Interviewed the Administrator (A) and Staff #1 (S1). LPA requested for a copy of the Admission Agreement for Resident #1 (R1).

The investigation revealed the following: regarding the allegation "facility not providing a refund upon resident’s death", it is alleged that R1 passed away on 11/09/21 and a refund check of $250 was given to R1’s responsible party. The refund amount is being questioned because a low amount was refunded. (CONTINUED TO LIC 9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Stefanie Coronel	TELEPHONE: (323) 981-3961
LICENSING EVALUATOR NAME: Luis Mora	TELEPHONE: 323-981-3964
LICENSING EVALUATOR SIGNATURE:	DATE: 03/18/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 28-AS-20220316101812

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: TURNING POINT QUALITY CARE	FACILITY NUMBER: 197606588
	VISIT DATE: 03/18/2022

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

LPA reviewed R1’s admission agreement and the following was observed: R1 was admitted to the facility on 07/26/20. The rent period for R1 starts on the 26th and ends on the 25th of the next month. The admission agreement states on page 15 that the monthly rate is $5,500 and daily rate is $350. The admission agreement was signed by R1’s responsible party on 07/26/20. Based on this information the refund was calculated as follows: in the last rental period R1 resided at the facility from 10/26/21 to 11/09/21 which is 15 days. Per the administrator, since it was not a full month the daily rate took effect and the administrator stated that this is explained during the admission process. The facility multiplied 15 days times the $350 daily rate which resulted in a charged of $5,250. Therefore, a refund of $250 was provided ($5,500 - $5,250 = $250).

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview held. A copy of the report was provided.

SUPERVISOR'S NAME: Stefanie Coronel	TELEPHONE: (323) 981-3961
LICENSING EVALUATOR NAME: Luis Mora	TELEPHONE: 323-981-3964
LICENSING EVALUATOR SIGNATURE:	DATE: 03/18/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 2