197606651-8-4-2026-28-AS-DSIS-DWWUK8-20260813153842

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197606651
Report Date: 08/04/2026
Date Signed: 08/04/2026 01:27:10 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2026 and conducted by Evaluator Christian Gutierrez

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260612091638

FACILITY NAME:	LAKEWOOD GARDENS		FACILITY NUMBER:	197606651
ADMINISTRATOR:	MARIE JEENE R DE CASTRO		FACILITY TYPE:	740
ADDRESS:	12055 S. LAKEWOOD BLVD.		TELEPHONE:	(562) 869-4038
CITY:	DOWNEY	STATE: CA	ZIP CODE:	90242
CAPACITY:	150	CENSUS: 91	DATE:	08/04/2026
		UNANNOUNCED	TIME BEGAN:	09:48 AM
MET WITH:	Jeene Castro		TIME COMPLETED:	01:43 PM

ALLEGATION(S):

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Resident was sexually abused while in care.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) Christian Gutierrez conducted a subsequent unannounced complaint visit in response to the above allegations. LPA met with Administrator Jenne De Castro who assisted with today’s visit.
The investigation consisted of the following: During the initial visit conducted on 06/12/2026 LPA interviewed Administrator, obtained copies of Staff/Resident Rosters, toured facility alongside of Administrator; there were no concerns, obstructions, or anything out of the ordinary witnessed during the visit. During today’s visit LPA Gutierrez obtained copies of preplacement appraisal information, doctor’s notes, current physician’s report LIC 602, and ID/emergency information, interviewed Administrator, staff #1-staff #7 (S1-S7), resident #1-Resident #7 (R1-R7), and witness #1-witness #2 (W1-W2). LPA delivered findings.

See LIC 9099

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Christian Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260612091638

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: LAKEWOOD GARDENS	FACILITY NUMBER: 197606651
	VISIT DATE: 08/04/2026

NARRATIVE

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In regard to the allegation “Resident was sexually abused while in care”, it is alleged that resident was touched by staff while in care. During interviews with witnesses, Administrator and staff all stated that R1 has a history of hallucinations and fabricating stories. W1 stated that this has been ongoing even before R1 came to facility. S2 stated R1 accuses staff of things and that staff is not even working that day. Administrator stated that R1 has a diagnosis of dementia and schizophrenia and these behaviors are part of the illness. During interviews with residents five (5) out of seven (7) residents stated they have never been touched and are treated well at the facility. Two (2) residents could not answer LPA’s questions. During the record review, it was revealed that R1 shows moderate signs of altered mental status with lapse in memory recall. R1 also has a history of paranoia and grandiose delusions, in addition to auditory hallucinations.

Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was given to Jenne De Castro.

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Christian Gutierrez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026

LIC9099 (FAS) - (06/04)

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