197606660-6-23-2026-31-AS-MGFS-DVYNSB-20260714104251

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197606660
Report Date: 06/23/2026
Date Signed: 06/23/2026 02:21:22 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/15/2026 and conducted by Evaluator Leslie Ngo-Castaneda

COMPLAINT CONTROL NUMBER: 31-AS-20260615095600

FACILITY NAME:	JOY HOME CENTER		FACILITY NUMBER:	197606660
ADMINISTRATOR:	DIANA KABAZARWE		FACILITY TYPE:	735
ADDRESS:	8042 MCNULTY AVENUE		TELEPHONE:	(818) 571-2247
CITY:	CANOGA PARK	STATE: CA	ZIP CODE:	91306
CAPACITY:	4	CENSUS: 4	DATE:	06/23/2026
		UNANNOUNCED	TIME BEGAN:	09:13 AM
MET WITH:	Diana Kabazarwe - Administrator		TIME COMPLETED:	02:08 PM

ALLEGATION(S):

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Staff leaves the client in soiled clothing/linens/briefs for an extended period of time.
Staff does not assist the client with Activities of Daily Living.
Staff do not clean the client's room, resulting in the client’s room being malodorous.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted an unannounced initial visit for the above allegations. LPA met with staff (S1), Henry Muhumuza, and explained the reason for the visit. At 9:33 AM, administrator Diana Kabazarwe arrived and explained the reason for the visit. LPA took a tour of the physical plant at 9: 38 AM.

At 9:45 AM, LPA interviewed the administrator (S1) and three (3) staff. At 10:00 AM, LPA interviewed two (2) out of four (4) clients. At 10:18 AM, LPA conducted a review of clients’ files and other relevant documents, including physician's report, admission agreement, Individual Program Plan (IPP), and other pertinent documents. LPA receives copies of regional annual report, clients' physician reports, staff roster (LIC 500), and staff roster (LIC 9020) at 10:20 AM.

Continue to LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:	DATE: 06/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260615095600

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: JOY HOME CENTER	FACILITY NUMBER: 197606660
	VISIT DATE: 06/23/2026

NARRATIVE

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Allegation: Staff leaves the client in soiled clothing/linens/briefs for an extended period of time.

It was alleged that staff left clients in soiled in a clothing/ linens/ briefs for an extended period of time. During the physical plant tour, LPA observed that all clients were clean and well-groomed, and LPA did not experience any malodor. During interviews with staff, all staff stated that clients are able to do their own or communicate their toileting needs. Staff always check on all of the clients, assists them when needed, and never leave clients soiled. During interviews with clients, all clients stated that they can use the toilet themselves and the facility staff checks on them regularly, assists them when needed, and never leave clients soiled.

Based on interviews and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Allegation: Staff does not assist the client with Activities of Daily Living.

It was alleged that staff do not assist clients with Activity of Daily Living (ADL). An interview with facility staff revealed that clients do their ADL’s themselves with very minimal assistance. Record review revealed that clients needs assistance for some of their ADL's. Interview with clients revealed that they can do their ADL’s themselves and does not want staff’s assistance. During LPA’s visit, LPA observed staff giving minimal assistance with their ADLs on their toileting, showering, grooming. and eating.

Based on interviews, record review, and observations, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Continue to LIC 9099-C

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:	DATE: 06/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2026

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260615095600

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: JOY HOME CENTER	FACILITY NUMBER: 197606660
	VISIT DATE: 06/23/2026

NARRATIVE

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Allegation: Staff do not clean the client's room, resulting in the client’s room being malodorous.

It was alleged that staff do not clean clients' bedrooms, resulting in clients' rooms being malodorous. To investigate the allegation, LPA conducted a physical plant tour at around 9:38 AM. No odor was observed, and all of the bedrooms are tidy. LPA inspected all of the bedrooms, bathrooms, sink, shower, and toilet, and did not experience any foul smell. During interviews with the administrator, it was revealed that they are not aware of any foul-smelling odor within the facility. Interviews with facility staffs revealed that staff cleans the clients’ bedrooms everyday. LPA interviewed two (2) out of four (4) clients who are at the facility. The interview revealed that they did not experience or encounter such an odor within the facility.

Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Exit interview and copy of report provided to administrator.

SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:	DATE: 06/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2026

LIC9099 (FAS) - (06/04)

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