197606869-4-3-2026-31-AS-NMAN-DT72GZ-20260415172356

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197606869
Report Date: 04/03/2026
Date Signed: 04/03/2026 03:35:31 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/18/2026 and conducted by Evaluator Tihesha Smith

COMPLAINT CONTROL NUMBER: 31-AS-20260318125914

FACILITY NAME:	TYCOON RESIDENTIAL		FACILITY NUMBER:	197606869
ADMINISTRATOR:	YOLANDA VILLANUEVA		FACILITY TYPE:	740
ADDRESS:	10204 GERALD AVENUE		TELEPHONE:	(818) 363-3418
CITY:	NORTH HILLS	STATE: CA	ZIP CODE:	91343
CAPACITY:	6	CENSUS: 0	DATE:	04/03/2026
		UNANNOUNCED	TIME BEGAN:	10:05 AM
MET WITH:	Reynaldo Garcia		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Licensee does not ensure that staff have criminal clearance
Staff inappropriately speak to residents
Staff did not ensure that residents’ incontinence needs were met

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tihesha Smith and Licensing Program Manager (LPM) Naira Margaryan conducted a subsequent unannounced complaint visit to this facility to deliver findings. Licensing staff were greeted by staff. The administrator was not present at the facility; however, the owner of facility arrived at 12:25 pm. Licensing staff disclosed the reason for the visit.

Licensee does not ensure that staff have criminal clearance

It was alleged that an undocumented and uncleared staff is working at the facility. To investigate the allegation on 03/26/26 at 9:45 am LPA Smith interviewed four (4) staff/volunteers and one (1) resident from 10:00 am - 1100 am, toured facility at 10:20 am- 11:40 am, and requested copies of facility documents relevant to the investigation at 10am. Interviews with three (3) of three (3) staff revealed does not have any undocumented and/or uncleared staff working at the facility.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tihesha Smith
LICENSING EVALUATOR SIGNATURE:	DATE: 04/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260318125914

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: TYCOON RESIDENTIAL	FACILITY NUMBER: 197606869
	VISIT DATE: 04/03/2026

NARRATIVE

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(Cont from 9099)
During review of staff files, LPA Smith did not locate any files belonging to the alleged staff member, nor any evidence that this individual ever worked at the facility. All current staff and volunteers at the facility have criminal background on file.
Based on interviews and record review, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time

Staff inappropriately speak to residents
It was alleged that staff inappropriately speak to residents. Interview with one (1) of three (3) residents reveal staff has never spoken inappropriately to them or any other residents. All staff revealed they never spoke inappropriately to residents. During previous visits to the facility LPA Smith did not observe any maltreatment of residents nor any inappropriate language or speech being used by the staff. Based on the information obtained during investigation, it was revealed there were no witnesses to corroborate the allegation. Therefore, based on interviews and observation the allegation is UNSUBSTANTIATED at this time.

Staff did not ensure that residents’ incontinence needs were met

It was alleged that on 03/16/26 a resident was observed sitting on the porch, with no pants on, wearing a soaked diaper. Per LPA Smith’s observation, the facility doesn’t retain any residents that are ambulatory nor does any resident in the home fit the description of the alleged resident sitting on the porch. Review of resident files did not produce any documentation to support that the alleged resident was ever admitted to or resided at the facility. All staff deny the allegation, and all revealed they ensure all residents’ incontinent needs are met with consistent bed checks at a minimum of 2 hours and prompt changing as required.

Based on interviews and record review, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time

Exit interview conducted/Copy of report given

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tihesha Smith
LICENSING EVALUATOR SIGNATURE:	DATE: 04/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2026

LIC9099 (FAS) - (06/04)

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