197606945-7-29-2025-28-AS-LHIS-DK9VD6-20250805162013

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197606945
Report Date: 07/29/2025
Date Signed: 07/29/2025 01:28:30 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2025 and conducted by Evaluator Noemi Galarza

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20250711164055

FACILITY NAME:	BROOKDALE CENTRAL WHITTIER		FACILITY NUMBER:	197606945
ADMINISTRATOR:	LOGAN HARRISON		FACILITY TYPE:	740
ADDRESS:	8101 S PAINTER AVE		TELEPHONE:	(562) 698-0596
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90602
CAPACITY:	92	CENSUS: 50	DATE:	07/29/2025
		UNANNOUNCED	TIME BEGAN:	09:01 AM
MET WITH:	Christina Schoech, Business Office Manager		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Licensee did not follow resident's admission agreement.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Galarza conducted a subsequent complaint investigation visit to investigate the allegation above. LPA discussed the purpose of the visit with Business Office Manager Christina Schoech. Interim Executive Director Mario Preston arrived later.

The investigation consisted of: On 7/18/2025, six residents and one staff were interviewed. Common areas were inspected. Copies of resident (R1's) file documents were obtained. During today's visit, record review of admission agreement and account history reports, and interviews with three (3) additional staff was completed.

*See next page for narrative report.

Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Noemi Galarza
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 07/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20250711164055

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: BROOKDALE CENTRAL WHITTIER	FACILITY NUMBER: 197606945
	VISIT DATE: 07/29/2025

NARRATIVE

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Allegation: Licensee did not follow resident's admission agreement. The complaint alleges resident (R1) lived at the facility for a short time and was billed for services not rendered. According to information obtained, upon move-in (Nov. 28, 2023) a $5,500.00 deposit was made, and later in the month of December 2023 an additional $9,962 was invoiced. In February 2024, the resident's shared bank account was billed $27,724.00, and on March 1, 2023 an automatic withdrawal of $9,962.00 was debited from R1's shared bank account. A total of six (6) residents were interviewed. Residents stated they have not had issues with their admission agreement conditions, payment terms, or services provided. Staff interviews revealed that resident (R1) moved in on November 28, 2023 and moved out on March 2, 2024. According to staff, a deposit in the amount of $5,500.00 was placed on December 4, 2023, and a community fee in the amount of $2,500.00 was paid at the end of November 2023. The resident's monthly charges were $9,962.00. According to record review, R1's responsible party directed the facility to do automatic withdrawal for payment of rent and services. Records indicate R1 shared a bank account with another family member, not the responsible party. The facility has listed the responsible party as the Power of Attorney. On March 7, 2024, R1's responsible party was given a credit refund in the amount of $16,499.02. The licensee issued a check to the responsible party on record and followed refund procedures and admission agreement. Therefore, there is insufficient evidence to corroborate the allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Exit interview conducted with Resident Engagement Coordinator Marina Verdugo. A copy of the report was issued.

NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Noemi Galarza
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 07/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/29/2025

LIC9099 (FAS) - (06/04)

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