197606945-3-17-2026-28-AS-LHIS-DSKNYD-20260327105230

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197606945
Report Date: 03/17/2026
Date Signed: 03/17/2026 05:09:23 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2026 and conducted by Evaluator Noemi Galarza

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260312093456

FACILITY NAME:	BROOKDALE CENTRAL WHITTIER		FACILITY NUMBER:	197606945
ADMINISTRATOR:	CHANEL SANCHEZ		FACILITY TYPE:	740
ADDRESS:	8101 S PAINTER AVE		TELEPHONE:	(562) 698-0596
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90602
CAPACITY:	92	CENSUS: 53	DATE:	03/17/2026
		UNANNOUNCED	TIME BEGAN:	09:02 AM
MET WITH:	Chanel Sanchez, Executive Director		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Staff are inappropriately charging residents for basic services.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Galarza conducted an initial 10-day complaint visit to investigate the above allegation. The purpose of the visit was discussed with Executive Director Chanel Sanchez.

The investigation consisted of: File/record review, physical plant inspection of the facility, and interviews. Seven (7) staff and 11 resident interviews. Copies of Price Schedule, Escort Policy, Wheelchair Assist Policy, Service Plan Process Policy, LIC 500 Personnel Report, resident roster, and two resident's assessment summaries and service plans were obtained.

*Report continues next page.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Noemi Galarza
LICENSING EVALUATOR SIGNATURE:	DATE: 03/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260312093456

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: BROOKDALE CENTRAL WHITTIER	FACILITY NUMBER: 197606945
	VISIT DATE: 03/17/2026

NARRATIVE

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Allegation: Staff are inappropriately charging residents for basic services. The complaint alleges that facility staff does not assist in pushing residents in a wheelchair as needed to ambulate within the facility, unless the resident(s) pay an extra fee. A total of 7 staff were interviewed. Staff stated that wheelchair bound residents are charged for escort & mobility assistance to the dining room and/or to participate in community activities, if their Personal Service Plan indicates they require assistance. However, not all wheelchair bound residents pay for escort services, but staff assist with escort assistance if they are not feeling good and staff are available during dining meal services. All staff denied the allegation. A total of 11 residents were interviewed. One (1) out of 11 stated they are overcharged for wheelchair assistance and they believe it should be part of the basic services offered. Per record review, Brookdale Price Schedule is determined by the service needs of residents; and personal services are a-la-carte charges. Two resident records were reviewed, no discrepancies in their Assessment Summary and Personal Service Plan was noted. Therefore, the allegation cannot be supported.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Exit interview conducted with Executive Director Chanel Sanchez. A copy of the report was issued.

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Noemi Galarza
LICENSING EVALUATOR SIGNATURE:	DATE: 03/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026

LIC9099 (FAS) - (06/04)

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