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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197606945
Report Date: 04/23/2026
Date Signed: 04/23/2026 04:00:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/30/2026 and conducted by Evaluator Tena Herrera
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260330101803
FACILITY NAME:BROOKDALE CENTRAL WHITTIERFACILITY NUMBER:
197606945
ADMINISTRATOR:CHANEL SANCHEZFACILITY TYPE:
740
ADDRESS:8101 S PAINTER AVETELEPHONE:
(562) 698-0596
CITY:WHITTIERSTATE: CAZIP CODE:
90602
CAPACITY:92CENSUS: 53DATE:
04/23/2026
UNANNOUNCEDTIME BEGAN:
01:04 PM
MET WITH:Chanel Sanchez - Executive DirectorTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff did not notice a change in a resident's condition, resulting in death
Staff did not seek timely medical attention for resident
Staff humiliated resident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Herrera conducted a subsequent complaint visit to investigate the above allegations. LPA met with Executive Director Chanel Sanchez and the purpose of the visit was discussed.

The investigation consisted of:
On 4/1/26 LPA conducted initial visit and obtained copies of Staff/Resident Rosters, copies of the following documents within Resident #1 (R1’s) file: Death Report, Facility Nurse Charting Notes, Face Sheet, Hospice Collaborative Notes, Medication List, Physician’s Report; and conducted 2 staff (S2-S3) interviews.
On 4/7/26 LPA conducted 6 Staff interviews via phone call.
On 4/14/26 LPA was provided with a copy of R1's death certificate via email.
During todays visit 4/23/26 LPA interviewed 6 Residents (R2-R7) and delivered findings on the reported allegations.
(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Tena Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 28-AS-20260330101803
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: BROOKDALE CENTRAL WHITTIER
FACILITY NUMBER: 197606945
VISIT DATE: 04/23/2026
NARRATIVE
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The investigation revealed the following:

Allegation: Staff did not notice a change in a resident's condition, resulting in death.


It is alleged that R1 was observed in the dining area with blue hands, did not appear well enough to sit at the dining room table to eat and emergency personnel was not called. LPA reviewed R1’s files and facility records, there were observations a caretaker made in the dining on 3/27/26 at approximately 4:38pm that detailed R1 had unsteady gait, was leaning forward, trembling and did not seem able to feed himself, documented on charting note. There were no other drastic changes documented. Other notes indicated that on 3/27/26 at 5:34am R1 needed assistance with reinserting their catheter, at 8am a hospice nurse arrived to assist and reinserted the catheter, there were no notes stating a decline in condition. LPA reviewed R1’s Death Certificate it did not list a suspicious cause of death, additionally there are no other agencies that are further investigating R1’s death. LPA interviewed 8 staff and each denied the allegation, S4-S8 stated that they had been assigned to R1 the week leading up to R1’s passing and R1 appeared to be well, responsive, and able to eat. Interview with S1 revealed that they noticed the decline while R1 was in the dining at approximately 4:30pm on 3/27/26 and they called the MedTech to assess the resident, resident was still able to respond at this time, however, R1 did appear to have unsteady gait, was leaning forward, trembling, and did not appear to be able to feed themselves, therefore, hospice was called and a nurse arrived by 5:57pm to assess R1. LPA interviewed 6 Residents and each denied the allegation and stated they are checked on at least 4-6 times daily and if they are looking ill or not hungry staff will ask them questions to make sure they are fine.

Allegation: Staff did not seek timely medical attention for resident.


It is alleged that staff did not assess R1 after observations of R1 appearing unwell and instead waited for Hospice to arrive rather than calling 911 for assistance. LPA reviewed R1’s files and facility records, the sign in sheet indicated that hospice nurse arrived at 8am to check on R1 3/27/26, the communication log documented the purpose for the visit was to reinsert the R1's catheter and order urine bags, there were no observations of resident needing immediate medical attention noted. At approximately 4:38pm R1 was observed to have unsteady gait, leaning forward and trembling, Hospice was contacted and arrived by 6:40pm that evening, R1 was then placed on Continuous Care Treatment where a Hospice Nurse was scheduled to be by R1’s side at all times. R1 passed on 3/28/26 at 8:16pm and the assigned Continuous Care Nurse and R1’s POA were that the bedside at time of passing. LPA interviewed 7 staff and each stated that when it comes to residents on hospice the hospice agency is called first, the residents symptoms are explained and the Hospice Nurse will advise if 911 is to be called or to wait for the nurse to arrive. Staff stated that if it appears the resident needs immediate attention 911 will can be called immediately. Interview with S1 revealed that 911 was not called as during the observation of R1s change of condition as R1 was still responsive and it did not appear to be an immediate emergency, therefore, hospice was called. LPA interviewed 6 Residents and each denied the allegation, R2 and R3 stated that sometimes the staff may delay on responding in a timely manner to their call button but that is because staff may be busy attending to other residents.

(Continued on LIC9099-C)

SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Tena Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 28-AS-20260330101803
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: BROOKDALE CENTRAL WHITTIER
FACILITY NUMBER: 197606945
VISIT DATE: 04/23/2026
NARRATIVE
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Allegation: Staff humiliated resident.
It is alleged that staff humiliated R1 by taking them to the dining for a meal with fellow residents even though R1 was unable to lift their head, speak, or respond to (no/yes) questions posed by staff. LPA interviewed 7 staff and each denied the allegation and stated they have never humiliated a resident, and stated that if a resident was experiencing these symptoms they would contact the MedTech to assess the resident immediately and try to keep the resident in their room for comfort and safety until the symptoms subside or they are provided with the appropriate care. S1 stated that the observations of R1 leaning forward and unable to feed themselves happened in the dining, they immediately called a MedTech to assess the resident and then called hospice, S1 stated they did not take R1 to the dining with any intention to humiliate them as R1 had said they were fine and wanted to go to dinner in the dining room. LPA interviewed 6 Residents and each denied the allegation and stated that they have never felt humiliated by staff and have not seen other residents humiliated by any of the staff.

Based on statements and interviews conducted with staff/residents, and review of R1's files, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.
SUPERVISORS NAME: David Sicairos
LICENSING EVALUATOR NAME: Tena Herrera
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3