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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197606945
Report Date: 04/02/2026
Date Signed: 04/02/2026 03:26:57 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/30/2026 and conducted by Evaluator Noemi Galarza
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260330094422
FACILITY NAME:BROOKDALE CENTRAL WHITTIERFACILITY NUMBER:
197606945
ADMINISTRATOR:CHANEL SANCHEZFACILITY TYPE:
740
ADDRESS:8101 S PAINTER AVETELEPHONE:
(562) 698-0596
CITY:WHITTIERSTATE: CAZIP CODE:
90602
CAPACITY:92CENSUS: 54DATE:
04/02/2026
UNANNOUNCEDTIME BEGAN:
11:17 AM
MET WITH:Chanel SanchezTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff do not provide accommodation for residents’ needs.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Galarza conducted an initial 10-day complaint visit to investigate the above allegation. The purpose of the visit was discussed with Executive Director Chanel Sanchez.

The investigation consisted of: A physical plant inspection of bathroom toilets in resident rooms and public restrooms was conducted. Five (5) staff and 11 residents were interviewed. A copy of LIC 500 Personnel Report and resident roster was obtained. Pictures were taken of observations.

*Report continues next page.


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Noemi Galarza
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 28-AS-20260330094422
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: BROOKDALE CENTRAL WHITTIER
FACILITY NUMBER: 197606945
VISIT DATE: 04/02/2026
NARRATIVE
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Allegation: Staff do not provide accommodation for residents’ needs. It is alleged that the residents’ bathroom toilets are too small and too low and residents are struggling because it is hard for them to stand up and sit because their legs are weak. It was further alleged that when residents wipe and attempt to remove their hand out of the toilet bowl their hands get stuck and get scraped. A total of 11 residents were interviewed. Six (6) out of 11 residents stated the toilets are too low, and that there is no toilet grab bar. Per staff interviews, they have not heard residents complain about toilet size, but during the physical plant inspection staff observed there are different toilet sizes ranging from 15 inches to 17 inches, and for some residents a 15 inch toilet is too low to get up from. Staff said the residents are evaluated to determine functional capabilities prior to getting a toilet riser. The facility does not provide specialized equipment like shower chairs, toilet risers or elevated plastic toilet risers for residents needing assistance. Staff stated that if a resident cannot buy the specialized equipment, then they may provide a sanitized extra toilet riser that is stored in the facility. During the visit, LPA checked 36 resident room toilets and the public restroom toilet. The majority of the resident rooms toured did not have toilet grab bars. Observations revealed that toilet grab bars for sit-to-stand transfers are not installed in resident bathrooms. Picture were taken. The allegation is supported.

Based on observation and interviews conducted the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Pursuant to Title 22, California Code of Regulations, a deficiency was cited.



An exit interview conducted, copy of the report and appeal rights was provided to Executive Director Chanel Sanchez.

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Noemi Galarza
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 28-AS-20260330094422
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: BROOKDALE CENTRAL WHITTIER
FACILITY NUMBER: 197606945
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/02/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
04/30/2026
Section Cited
CCR
87303(e)(4)
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Maintenance and Operation. Grab bars shall be in each toilet, bathtub and shower used by residents.

This requirement was not met evidenced by:
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Facility shall ensure all toilets used by residents have grab bars installed.

Submit proof of correction.
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This deficiency was evidenced by the following: A total of 36 resident rooms and public restroom were toured. There were no grab bars near the toilets. There is a non-ambulatory and bedridden fire clearance. This poses a potential health, safety, and personal rights risks to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Noemi Galarza
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3