197606945-7-28-2026-28-AS-LHIS-DWMMAX-20260804092702

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197606945
Report Date: 07/28/2026
Date Signed: 07/28/2026 03:53:02 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/22/2026 and conducted by Evaluator Noemi Galarza

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20260722123223

FACILITY NAME:	BROOKDALE CENTRAL WHITTIER		FACILITY NUMBER:	197606945
ADMINISTRATOR:	CHANEL SANCHEZ		FACILITY TYPE:	740
ADDRESS:	8101 S PAINTER AVE		TELEPHONE:	(562) 698-0596
CITY:	WHITTIER	STATE: CA	ZIP CODE:	90602
CAPACITY:	92	CENSUS: 55	DATE:	07/28/2026
		UNANNOUNCED	TIME BEGAN:	10:58 AM
MET WITH:	Chanel Sanchez, Executive Director		TIME COMPLETED:	03:55 PM

ALLEGATION(S):

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Facility staff are interfering with resident's sleep.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Galarza conducted an initial 10-day complaint visit to investigate the above allegation. The purpose of the visit was discussed with Executive Director Chanel Sanchez.

The investigation consisted of: The physical plant was toured. Relevant records were reviewed and obtained, and interviews were conducted with staff (S1-S6) and residents (R1- R10).

*Report continues on LIC9099C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Noemi Galarza
LICENSING EVALUATOR SIGNATURE:	DATE: 07/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260722123223

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: BROOKDALE CENTRAL WHITTIER	FACILITY NUMBER: 197606945
	VISIT DATE: 07/28/2026

NARRATIVE

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Allegation: Facility staff are interfering with resident's sleep. It is alleged that on July 19, 2026 at
2:20 AM a care staff knocked on the door, woke up the resident, and entered the room to take out the trash. The complaint alleges staff are not properly trained because they do not know the difference between an independent resident and one that requires supportive care. A total of six (6) staff were interviewed. All staff denied the allegation. According to staff interviews, staff are not supposed to check on independent residents, unless there are any condition changes. Staff interviews revealed that resident room trash is picked up at least once a shift or more often, such as when incontinence briefs are changed. Staff start their shift by conducting resident checks, and resident that are more independent are not typically disturbed in the middle of the night. Staff acknowledged 2:20 AM is an unreasonable time for night shift staff to enter a resident's room to take out the trash. A total of 10 residents were interviewed. Four (4) out of 10 residents stated night shift staff has occasionally interrupted their sleep between the hours of 2 AM - 3 AM by entering their rooms to take out the trash. However, residents stated they were isolated incidents. Interviews revealed that there have been issues in the past about staff entering rooms at night and disrupting the sleep of independent residents. The issue was last addressed during the June 2026 Resident Council meeting. It was reported that sometimes staff pick-up the trash late or postpone trash pick-up because of an emergency during the shift.

Based on interviews and record review, the finding indicate that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Exit interview conducted with Executive Director Chanel Sanchez. A copy of the report was issued.

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Noemi Galarza
LICENSING EVALUATOR SIGNATURE:	DATE: 07/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026

LIC9099 (FAS) - (06/04)

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