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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197606973
Report Date: 07/08/2026
Date Signed: 07/08/2026 02:11:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2026 and conducted by Evaluator Jose Gary Tan
COMPLAINT CONTROL NUMBER: 31-AS-20260129102142
FACILITY NAME:FEMMS RESIDENTIAL HOMES IFACILITY NUMBER:
197606973
ADMINISTRATOR:FRUCTUOSA M. MORALESFACILITY TYPE:
740
ADDRESS:11811 PASO ROBLES STREETTELEPHONE:
(818) 217-4081
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:6CENSUS: 4DATE:
07/08/2026
UNANNOUNCEDTIME BEGAN:
08:37 AM
MET WITH:Flory Morales - AdministatorTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Facility staff did not accept resident back after hospital discharge
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jose Tan conducted an unannounced subsequent complaint visit at this facility to further investigate the above allegation. LPA met with Administrator Flory Morales and explained the reason for the visit.

LPA conducted a physical plant tour at 8:55 AM, requested copies of facility documents relevant to the investigation at 9:10 AM, reviewed records between 9:30 AM to 10:30 AM and interviewed staff and residents between 10:30 AM to 1:00 PM. Regarding the allegation that Facility staff did not accept resident back after hospital discharge. It was alleged that Resident #1 (R1) was abandoned at the hospital by facility staff. LPA's record review today between 9:30 AM to 10:30 AM, revealed that R1 was brought to the hospital on 01/03/26 due to a disruptive mental health condition. R1 was supposed to be discharged by the hospital but staff was concerned about R1's mental health condition that needed to be addressed before going back to the facility, secondary is that R1 was a client of Enriched Residential Care (ERC) program of Los Angeles County and having prolonged stay at the hospital automatically disenrolled R1 to the program.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20260129102142
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: FEMMS RESIDENTIAL HOMES I
FACILITY NUMBER: 197606973
VISIT DATE: 07/08/2026
NARRATIVE
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(continued from LIC 9099)

Further review also revealed that R1 was accepted back at the facility upon discharged on 01/30/26 from the hospital. LPA's interview with the Administrator revealed that the Administrator was in constant communication with the ERC and hospital staff during the entire hospitalization and worked with R1, hospital, and ERC social worker for the safe return of R1 to the facility.

Based on the information gathered during this and prior visit, the allegation is deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2