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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197607372
Report Date: 10/22/2025
Date Signed: 10/22/2025 02:06:39 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/15/2025 and conducted by Evaluator Zabel Chochian
COMPLAINT CONTROL NUMBER: 29-AS-20251015162546
FACILITY NAME:OAKVIEWFACILITY NUMBER:
197607372
ADMINISTRATOR:JEANNETTE RUGGIEROFACILITY TYPE:
740
ADDRESS:3557 CAMPUS DR.TELEPHONE:
(805) 241-2000
CITY:THOUSAND OAKSSTATE: CAZIP CODE:
91360
CAPACITY:63CENSUS: 50DATE:
10/22/2025
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:James Mackay, Executive DirectorTIME COMPLETED:
01:45 PM
ALLEGATION(S):
1
2
3
4
5
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7
8
9
Resident sustained unexplained injuries while in Care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Zabel Chochian arrived at the facility to initate complaint investigation for the above allegation. Upon arrival LPA met with staff and shortly after with the Executive Director (ED) James Mackay. Reason for the visit was explained.
On 10/15/2025 the Department received a complaint regarding the following allegation: Resident sustained unexplained injuries while in care. To investigate this complaint, LPA obtained pertinent documents relevant to the investigation and interviewed the ED at approximately 12:45pm. Interview with the ED and documentation received revealed that the individual identified in the complaint report did not reside at this facility which is licensed by Community Care Licensing Division (CCLD). However, it was confirmed through record review that the individual resides at the Oakview Skilled Nursing Facility which is on the same property and is licensed by a different regulatory agency of which CCLD has no jurisdiction over. The complaint will be appropriately cross-reported. Based on the information obtained, the allegation is deemed UNFOUNDED at this time. A finding of unfounded means that the allegation is either false, could not have happened, and/or is without a reasonable basis. Exit interview conducted. A copy of the report was provided.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Zabel Chochian
LICENSING EVALUATOR SIGNATURE:

DATE: 10/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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