197607393-4-27-2026-31-AS-TAGD-DTVSH9-20260508135311

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197607393
Report Date: 04/27/2026
Date Signed: 04/27/2026 11:58:51 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2026 and conducted by Evaluator Angelica Segovia

PUBLIC

COMPLAINT CONTROL NUMBER: 31-AS-20260422152229

FACILITY NAME:	DURANDO HOME INC.III		FACILITY NUMBER:	197607393
ADMINISTRATOR:	JAMES DURANDO		FACILITY TYPE:	740
ADDRESS:	36235 43RD STREET EAST		TELEPHONE:	(661) 285-2544
CITY:	PALMDALE	STATE: CA	ZIP CODE:	93552
CAPACITY:	4	CENSUS: 4	DATE:	04/27/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	James Durando- Administrator		TIME COMPLETED:	12:20 PM

ALLEGATION(S):

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Staff handled resident in a rough manner.

INVESTIGATION FINDINGS:

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On 4/27/2026 at approximately 10:00 AM, Licensing Program Analyst (LPA), Angelica Segovia conducted an unannounced initial complaint visit to the facility to investigate the above allegation(s). LPA was greeted by staff and stated the reason for their visit. The Administrator, James Durando along with House Manager, Nancy Magallanos arrived shortly after to assist with today’s visit.

To investigate the allegation(s), at approximately 10:20 AM, LPA conducted a physical plant tour. By 11:00 AM, LPA requested relevant documentation such as but not limited to: Physician’s Report, Individual Program Plan (IPP), and Centrally Stored Medication and Destruction Record (CSDMR). From 10:30 AM to 12:00 PM, LPA attempted to interview four (4) residents (R1-R4), three (3) staff members (S1-S3), and conducted record review.

(Continue to LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Angelica Segovia
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260422152229

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: DURANDO HOME INC.III	FACILITY NUMBER: 197607393
	VISIT DATE: 04/27/2026

NARRATIVE

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Regarding the allegation: Staff handled resident in a rough manner. It was alleged that S1 had pulled R1’s arm in a rough manner resulting in injury. To investigate the allegation, LPA attempted interviews with four (4) residents and three (3) staff members. LPA’s interview with all three (3) staff members denied the allegation. LPA’s interview with S1 revealed R1 has a history of making false accusations. When questioned if they had pulled R1’s arm in a rough manner, S1 denied the allegation. LPA attempted to interview R1 and R2, but they were not present during LPA’s visit and could not be contacted. LPA attempted to interview R3, but they declined to be interviewed resulting in LPA terminating the interview. LPA attempted to interview R4, but due to their inability to validate the questions being asked, LPA terminated the interview. LPA conducted a supplementary interview with an outside source related to the investigation. Per their statement, R1 complained of arm pain and was transferred to the hospital (4/20/2026) where the results showcased no sprain or fractures. When questioned if R1 has a history of making false accusations they stated, “Yes”.

LPA’s record review of R1’s Individual Program Plan (IPP) revealed R1’s behaviors to consist of, “…daydreams/fantasy…makes false claims…against staff and housemates”. During LPA’s physical plant tour, LPA observed R3 and R4. LPA observed both residents to appear well groomed. LPA did not observe them to display any signs of distress or discomfort surrounding S1’s presence at the facility.

Based on interviews, record review and observation, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No immediate health and safety issues observed during the day of the visit. Exit interview was conducted and a copy of this report was provided to the Administrator.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Angelica Segovia
LICENSING EVALUATOR SIGNATURE:	DATE: 04/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/27/2026

LIC9099 (FAS) - (06/04)

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