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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197607404
Report Date: 05/12/2025
Date Signed: 05/12/2025 01:24:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2025 and conducted by Evaluator Kelly Dulek
COMPLAINT CONTROL NUMBER: 29-AS-20250508143156
FACILITY NAME:CREATIVE MINDS ADP, INC.FACILITY NUMBER:
197607404
ADMINISTRATOR:JOSE CHAVEZFACILITY TYPE:
775
ADDRESS:6045 WOODMAN STREETTELEPHONE:
(818) 780-1641
CITY:VAN NUYSSTATE: CAZIP CODE:
91401
CAPACITY:105CENSUS: 58DATE:
05/12/2025
UNANNOUNCEDTIME BEGAN:
10:43 AM
MET WITH:Jose Chavez & Claudia GarciaTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff speak inappropriately to the clients while in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kelly Dulek conducted an unannounced initial complaint visit for the above listed allegation. Upon arrival, LPA met with Program Manager Claudia Garcia and explained the reason for today's visit. Entrance interview conducted.

During today's visit, LPA interviewed Program Manager at 10:48AM, toured the facility with Program Manager at 10:59AM, conducted 4 (four) additional staff interviews between 11:13AM and 12:10PM, and interviewed 5 (five) participants from 12:16PM to 12:55PM. LPA also obtained copies of staff and participant roster. The following was then determined:

The complaint alleges that facility staff are rude and speak inappropriately to clients in care. Interview with management and staff revealed that they have never heard any staff speak to clients in a way that was rude or condescending, or inappropriate in any way. Although some clients joke around and say things that aren't
Report Continued on LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Kelly Dulek
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20250508143156
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: CREATIVE MINDS ADP, INC.
FACILITY NUMBER: 197607404
VISIT DATE: 05/12/2025
NARRATIVE
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always appropriate to the staff and/or other clients, the staff are good about maintaining a professional demeanor with the clients while at work. Clients interviewed also reported they have not heard of any staff speaking inappropriately to themselves or other clients at the day program. Clients said they feel they are treated well and enjoy their time at day program. Management stated there is an ILS/SLS program and other programs whose staff are associated to the day program due to the location and are employed by the facility. However, they are not part of the day program itself and it's possible the complaint allegation was related to that program. The information obtained during the investigation did not include evidence sufficient to corroborate the allegation. Although the allegation may have happened or is valid, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.

No citations issued. Exit interview conducted. A copy of today's report was provided.
SUPERVISORS NAME: Kristin Heffernan
LICENSING EVALUATOR NAME: Kelly Dulek
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2