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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197607632
Report Date: 11/17/2025
Date Signed: 11/17/2025 12:35:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2025 and conducted by Evaluator Gina Saucedo
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20251021150451
FACILITY NAME:VICKY RESIDENTIAL HOME CAREFACILITY NUMBER:
197607632
ADMINISTRATOR:VICTORIA C. TORRESFACILITY TYPE:
735
ADDRESS:16521 MCKEEVER STREETTELEPHONE:
(818) 360-2174
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:4CENSUS: 3DATE:
11/17/2025
UNANNOUNCEDTIME BEGAN:
12:17 PM
MET WITH:Victoria Torres, LicenseeTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Resident was sexually assaulted by facility staff
INVESTIGATION FINDINGS:
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On 11/17/25, at 12:17pm, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, subsequent complaint visit and was greeted by Victoria Torres, Licensee. LPA explained the purpose of this visit was to deliver findings for this complaint.

On 10/22/25, the complaint was referred to Community Care Licensing Investigations Branch (IB) and accepted to see if a full investigation is warranted. It was assigned to Investigator, Rocio Flores for further review and to conduct interviews with the alleged victim/client. On 10/22/25, LPA Gina Saucedo initiated the twenty-four (24) hour complaint investigation and asked for the census, staff, client roster and pertinent documents.

LIC 9099C-continued

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20251021150451
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VICKY RESIDENTIAL HOME CARE
FACILITY NUMBER: 197607632
VISIT DATE: 11/17/2025
NARRATIVE
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Regarding the allegation: Resident was sexually assaulted by facility staff. It is being alleged that client #1 (C1) was sexually assaulted by a staff member. On 10/28/25, at 10:25am, IB Investigator interviewed one (1) caregiver who confirmed that C1 was not at home and spent a lot of time with their boyfriend. On 10/28/25, IB Investigator attempted multiple calls to reach C1 but C1 did not answer any of the phone calls. On 10/30/25, at 10:15am, IB Investigator interviewed C1 who firmly denied the allegations, asserting they were “false.” They were “never raped, never pregnant, and never had an abortion.” C1 also affirmed that they had not received medical care for an abortion and confirmed the procedure never occurred. C1 admitted it was “wrong to make a false sexual abuse allegation.” Along with this admission from C1, IB Investigator obtained several documents from LPA- Admission Agreement, Physician Report, Individual Program Plan, Special Incident Report, Providence After Visit Summary. Therefore, based on the record reviews and interviews conducted by the IB Investigator, the allegation is UNSUBSTANTIATED at this time.



Exit interview was conducted, no citation(s) were issued for the above allegation(s) and a copy of this report was given to the Licensee, Victoria Torres.
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2