197607718-2-9-2026-11-AS-SCIS-DSSW5J-20260403165912

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197607718
Report Date: 02/09/2026
Date Signed: 02/09/2026 08:44:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/02/2026 and conducted by Evaluator Pamela Bunker

COMPLAINT CONTROL NUMBER: 11-AS-20260202081551

FACILITY NAME:	CENTINELA ASSISTED LIVING CENTRE		FACILITY NUMBER:	197607718
ADMINISTRATOR:	GWENDOLYN CRAIG		FACILITY TYPE:	740
ADDRESS:	1000 S FLOWER ST		TELEPHONE:	(310) 674-3216
CITY:	INGLEWOOD	STATE: CA	ZIP CODE:	90301
CAPACITY:	96	CENSUS: 54	DATE:	02/09/2026
		UNANNOUNCED	TIME BEGAN:	09:49 AM
MET WITH:	Raniyah Thomas and Joseph Daniel Tampoya,		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Staff are trying to force residents to use the facility physician

INVESTIGATION FINDINGS:

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On February 09, 2026, Licensing Program Analyst (LPA) Pamela Bunker conducted an initial visit to gather information regarding the above allegations. LPA met with Raniyah Thomas and Joseph Daniel Tampoya, Medical Technician, and explained the purpose of the visit. LPA was granted entry to the facility. The Administrator Meshulem Weiss arrived later to assist with the visit.

The investigation consisted of the following: On February 09,2026, LPA Bunker requested, reviewed, and obtained copies of the following documents: Personnel Report (dated 02/09/20256), Resident Roster (dated 02/09/2026) Admission Agreement (dated 05/09//2025), Identification and Emergency Information (dated 05/15/2025), Physician’s Report (dated 07/08/2025), Medical Assessment (dated 07/08/2025), Medication Administration Records (MARs) (02/09/2026 - present), Appraisal & Needs and Services Plan (dated 05/15/2025), Resident Appraisal Residential Care Facilities for the Elderly (05/15/2025), Functional Capability Assessment (dated 11/20/2025), Preplacement Appraisal Information (dated 05/15/2025), and House Rules (dated 05/09/2025), See continued LIC9099-C, page 2.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Pamela Bunker
LICENSING EVALUATOR SIGNATURE:	DATE: 02/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 11-AS-20260202081551

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: CENTINELA ASSISTED LIVING CENTRE	FACILITY NUMBER: 197607718
	VISIT DATE: 02/09/2026

NARRATIVE

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Continued LIC9099-C page 2

Personal Rights (dated 05/15/2025), Consent Forms (dated 05/15/2025, Resident personal Property and Valuables (dated 05/15/2025).

Interviews were conducted with Staff Members #1 through #4 (S1–S4) as well as with Residents #1 through #6 (R1–R6).

Investigation revealed the following.
Allegation: Staff are trying to force residents to use the facility physician.

On 02/09/2026, between 10:00 a.m. and 4:30 p.m., LPA Bunker conducted interviews with staff members #1–#4 (S1–S4). 4 out of 4 staff members stated that the facility does not force residents to use the facility’s physician. 4 out of 4 staff stated residents are allowed to choose their own primary care physicians, and responsible parties are informed of this option.

4 out of 4 staff members stated that the facility provides an in-house physician for residents who prefer not to leave the facility for outside medical appointments. However, residents maintain the right to keep their personal physicians. 4 out of 4 staff members stated that a majority of residents choose the convenience of the in-house physician, who visits the facility three times per month.

4 out of 4 staff members confirmed that residents have never complained about their physicians providing care at the facility. They emphasized that staff do not pressure or coerce residents to use the facility’s physician. Each staff member denied the allegation.

4 out of 4 staff members confirmed that residents have never complained about their physician's choice or the care that is being provided at the facility. They emphasized that staff do not pressure or coerce residents to use the facility’s physician. Each staff member denied the allegation.

Based on interviews and information gathered, there is no evidence to support the allegation that staff force residents to use the facility's physician. Residents retain the right to choose their own medical providers.

See continued LIC9099-C – Page 2

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Pamela Bunker
LICENSING EVALUATOR SIGNATURE:	DATE: 02/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 11-AS-20260202081551

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: CENTINELA ASSISTED LIVING CENTRE	FACILITY NUMBER: 197607718
	VISIT DATE: 02/09/2026

NARRATIVE

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Continued LIC9099-C page 3

On 02/09/2026, between 10:00 a.m. and 4:30 p.m., LPA Bunker interviewed residents #1–#6 (R1–R6). 6 out of 6 stated that facility staff does not force them to use the facility’s physician. 4 out of 6 residents stated they are allowed to choose their own primary care physicians. 2 out of 6 residents stated they are veterans and receive medical care both at the facility and through the VA Hospital. 3 out of 6 residents stated they chose to use the in-house physician, who visits the facility three times per month. 3 out of 6 residents stated their responsible parties were informed of this option and agreed with their decision. 3 out of 6 residents stated that they have no responsible parties or family contacts; they are independent and make their own healthcare decisions. 6 out of 6 residents denied the allegation.

Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.

There were no deficiencies cited.

A copy of the Complaint Investigation Report LIC9099 and LIC9099-Cs was provided to Raniyah Thomas, Administrator.

An exit interview was conducted

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Pamela Bunker
LICENSING EVALUATOR SIGNATURE:	DATE: 02/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2026

LIC9099 (FAS) - (06/04)

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