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32 | -Regarding allegation #1 Staff are not providing appropriate care and supervision to the residents while in care. On 7/14/2021 LPA interviewed ten (10) Residents regarding care and supervision. Seven residents (#1, #2, #3, #4, #5, #7, #9) indicate that their needs are being met. When they call for assistance, staff provides them with what they need. There’s always staff around to provide care. One resident (#6) is unsure if needs are being met. One resident (#8) indicates needs are not being met because staff doesn’t clip toenails, and resident hasn’t had a haircut. R8 says, “Ive gone a year without getting toenails clipped.” One resident (#10) indicates most of the time needs are met. During interview with Gwendolyn she indicates that there is always staff on shift to provide care and supervision. During the overnight shift (11pm- 7am) there is one (1) caregiver and one (1) med-tech on shift. Caregiver conduct room checks every two hours to check on residents. During interviews with staff, staff indicates that residents have not expressed concerns to them about lack of care and supervision.
-Regarding allegation #2 Staff are not responding to residents’ alerts while in care. On 7/14/2021 LPA Cardenas interviewed ten (10) resident regarding above allegation, R1 states staff is responsive when assistance is requested. LPA asked if staff is quick to respond when called; R1 states “I guess so.” However, there was one time resident needed assistance and there was no one on duty. Resident was unable to remember when and time the incident took place. LPA asked if incident happened during the morning, afternoon, night, R1 couldn’t remember. R1 later stated that there is sufficient staff. Six residents (#2, #3, #4, #5, #7, #9 ) indicated that when they need assistance they call to staff and staff are very responsive. One resident (#6) indicates staff is responsive sometimes, it depends on the staff who is on shift. Two residents (#8, #10) indicated staff responds, but they take a while to come. A while ago R8 called through the room alert button and no one came. R8 stated alert button in bedroom doesn’t work. LPA conducted room check and found that bottom was operable. During interview with administrator, Gwendolyn she indicates that she hasn’t received many complaints about staff not responding to residents’ alerts. During council meetings resident did mention that there isn’t enough staff. Gwendolyn states she is working on hiring staff, and interviews are being scheduled. The over-night caregivers report to Gwendolyn that during the graveyard shift its usually slow and everyone is asleep. During interviews with staff; staff indicate that when residents need assistance, they call the call button and staff respond immediately. Residents also come to the office desk if they need assistance and staff renders assistance.
Based on investigation gatherings, LPA did not find sufficient evidence to support the allegations, Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED. Exit interview was conducted. A copy of the report to be provided to Administrator Gwendolyn Craig via email. |