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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197607799
Report Date: 04/07/2026
Date Signed: 04/07/2026 10:56:52 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2026 and conducted by Evaluator Martha Arroyo
COMPLAINT CONTROL NUMBER: 29-AS-20260127141924
FACILITY NAME:SAILS SIMIFACILITY NUMBER:
197607799
ADMINISTRATOR:DANIELA MOSQUERAFACILITY TYPE:
735
ADDRESS:3311 TAPO CANYON RDTELEPHONE:
(805) 387-2616
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93063
CAPACITY:4CENSUS: 4DATE:
04/07/2026
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Daniela MosqueraTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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Staff speaks inappropriately to clients in care
Staff is sleeping in client's bed
Staff are controlling how clients are spending their money violating their financial rights
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Martha Arroyo conducted a subsequent complaint visit to the above facility. The purpose of the visit is to deliver findings for the above allegations. LPA Arroyo conducted the initial complaint visit on 02/02/2026 and a subsequent complaint visit on 02/23/2026 with Tri-Counties Regional Center Quality Assurance Specialist (QAS) Ryan Landseadel. On today's visit, LPA Arroyo met with Administrator, Daniela Mosquera. Entrance interview.

During the initial visit on 02/02/2026, between 10:05 a.m. and 03:00 p.m., the LPA along with staff toured the facility, conducted interviews with four staff members and four clients, conducted a file review and obtained copies of pertinent documents. On 02/23/2026, LPA and QAS conducted an interview with the Administrator at 10:33 a.m. and obtained copies of pertinent documents.

Report Continued on LIC 9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 29-AS-20260127141924
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAILS SIMI
FACILITY NUMBER: 197607799
VISIT DATE: 04/07/2026
NARRATIVE
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Report Continued from LIC 9099

LPA Arroyo conducted additional staff interviews on 02/25/2026 at 02:00 p.m. and 02:15 p.m. and on 03/13/2026 at 11:20 a.m. On 03/24/2026, LPA Arroyo conducted a collateral visit at Simi Oaks Counseling Group and conducted interviews with two clients at 11:45 a.m. and 12:10 p.m.

It was alleged that staff speaks inappropriately to clients in care. It was reported that staff have been observed threatening violence toward clients and using derogatory language. Interviews conducted with staff revealed that some staff has been observed speaking to clients in a stern manner. Additionally, six out of eight staff interviewed denied observing any staff speak inappropriately to clients, and all staff interviewed denied speaking inappropriately to clients at any time. Interviews conducted with clients revealed that staff treat them well and expressed no concerns with how staff speak to them. During these interviews, three out of four clients denied ever being called names or observing staff call other clients derogatory names. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations “staff speaks inappropriately to clients in care” is deemed Unsubstantiated at this time.

It was also alleged that staff is sleeping in client's bed. It was reported that staff have been observed sleeping in clients’ beds after their scheduled shifts. Interviews conducted with staff revealed that some staff has been observed resting in the living room after disclosing that they were not feeling well; however, they denied observing any staff sleeping in a client’s bedroom. Additionally, all staff interviewed denied personally using a client’s bed to sleep or take a nap. Furthermore, during client interviews, three out of four clients denied observing any staff sleeping or napping in their own bedrooms or in other clients’ bedrooms. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations “staff is sleeping in client's bed” is deemed Unsubstantiated at this time.

It was further alleged that staff are controlling how clients are spending their money violating their financial rights. It was reported that staff have been observed dictating and controlling how clients are allowed to spend their own money.

Report Continued on LIC 9099C

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 29-AS-20260127141924
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAILS SIMI
FACILITY NUMBER: 197607799
VISIT DATE: 04/07/2026
NARRATIVE
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Report Continued from LIC 9099C...

Record review and interviews conducted revealed that clients are able to access their money upon request, provided there are sufficient funds available in their accounts. Staff stated that they do not control how clients spend their money; however, they do offer guidance to help ensure it is not spent all at once. Staff further stated that the money belongs to the clients and that they have the right to decide how and what to spend it on. Furthermore, during client interviews, all four clients reported that they are able to access their money without issue and can purchase whatever they choose when shopping. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations “staff are controlling how clients are spending their money violating their financial rights” is deemed Unsubstantiated at this time.

Exit interview conducted. A copy of the report was provided.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2026 and conducted by Evaluator Martha Arroyo
COMPLAINT CONTROL NUMBER: 29-AS-20260127141924

FACILITY NAME:SAILS SIMIFACILITY NUMBER:
197607799
ADMINISTRATOR:DANIELA MOSQUERAFACILITY TYPE:
735
ADDRESS:3311 TAPO CANYON RDTELEPHONE:
(805) 387-2616
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93063
CAPACITY:4CENSUS: 4DATE:
04/07/2026
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Daniela MosqueraTIME COMPLETED:
11:15 AM
ALLEGATION(S):
1
2
3
4
5
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8
9
Staff inappropriately disciplines clients
INVESTIGATION FINDINGS:
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13
Licensing Program Analyst (LPA), Martha Arroyo conducted a subsequent complaint visit to the above facility. The purpose of the visit is to deliver findings for the above allegations. LPA Arroyo conducted the initial complaint visit on 02/02/2026 and a subsequent complaint visit on 02/23/2026 with Tri-Counties Regional Center Quality Assurance Specialist (QAS) Ryan Landseadel. On today's visit, LPA Arroyo met with Administrator, Daniela Mosquera. Entrance interview.

During the initial visit on 02/02/2026, between 10:05 a.m. and 03:00 p.m., the LPA along with staff toured the facility, conducted interviews with four staff members and four residents, conducted a file review and obtained copies of pertinent documents. On 02/23/2026, LPA and QAS conducted an interview with the Administrator at 10:33 a.m. and obtained copies of pertinent documents.

Report Continued on LIC 9099C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 29-AS-20260127141924
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAILS SIMI
FACILITY NUMBER: 197607799
VISIT DATE: 04/07/2026
NARRATIVE
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Report Continued from LIC 9099...

LPA Arroyo conducted additional staff interviews on 02/25/2026 at 02:00 p.m. and 02:15 p.m. and on 03/13/2026 at 11:20 a.m. On 03/24/2026, LPA Arroyo conducted a collateral visit at Simi Oaks Counseling Group and conducted interviews with two clients at 11:45 a.m. and 12:10 p.m.

It was alleged that staff inappropriately disciplines clients. It was reported that staff have taken clients’ personal belongings as a form of punishment and, in some cases, have discarded them without permission. Additionally, it was reported that staff have threatened clients by stating that they will not receive their allowance if they misbehave. Interviews conducted with staff revealed that certain staff members have told clients that they will not receive their allowance if they engage in inappropriate behavior. During these interviews, four out of eight staff members stated that they had observed other staff threatening to withhold client’s allowance during behavior or when clients did not complete their assigned chores. Furthermore, some staff admitted to telling clients that they would not receive their allowance if they misbehaved and indicated that multiple staff do the same. Interviews conducted with clients also revealed that staff have threatened to withhold their allowance if they exhibit behaviors, such as yelling, lashing out, or using inappropriate language toward staff. Furthermore, interviews with both staff and clients corroborated with similar statements indicating that certain staff members have been inappropriately disciplining clients. Based on the information obtained and reviewed, the preponderance of evidence standard has been met, therefore the above allegation, “staff inappropriately disciplines clients” is deemed Substantiated at this time.

The following deficiencies are cited per California Code of Regulations, Title 22 (refer to LIC 9099D).

Exit interview conducted. A copy of the report and appeal rights provided.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 29-AS-20260127141924
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAILS SIMI
FACILITY NUMBER: 197607799
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/07/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/17/2026
Section Cited
CCR
80072(a)(3)
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80072(a)(3) Personal Rights. Each client shall have personal rights which include, but are not limited to, the following: To be free from… humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature… This requirement was not met as evidenced by:
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The Administrator has agreed to have staff training specifically on Client’s Personal Rights and submit proof to CCL no later than POC due date.
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Based on interviews, the Licensee did not comply with the section cited above as staff have been observed threatening to withhold client’s money if they exhibit behaviors, which poses a potential personal rights violation to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 6