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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197607799
Report Date: 07/30/2026
Date Signed: 07/30/2026 04:23:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2026 and conducted by Evaluator Martha Arroyo
COMPLAINT CONTROL NUMBER: 29-AS-20260724081812
FACILITY NAME:SAILS SIMIFACILITY NUMBER:
197607799
ADMINISTRATOR:DANIELA MOSQUERAFACILITY TYPE:
735
ADDRESS:3311 TAPO CANYON RDTELEPHONE:
(805) 387-2616
CITY:SIMI VALLEYSTATE: CAZIP CODE:
93063
CAPACITY:4CENSUS: 4DATE:
07/30/2026
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:Daniela MosqueraTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Staff do not treat resident with dignity and respect.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA), Martha Arroyo conducted an initial complaint visit to investigate the allegation noted above. Upon arrival, the LPA met with House Manager, Yadira Delgado and the reason for the visit was explained. The Administrator, Daniela Mosquera arrived during the inspection. Entrance interview.

During today’s visit, between 01:45 p.m. and 03:10 p.m., the LPA conducted interviews with four staff members and four residents, conducted a file review and obtained copies of pertinent documents relevant to the investigation.

Report Continued on LIC 9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20260724081812
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: SAILS SIMI
FACILITY NUMBER: 197607799
VISIT DATE: 07/30/2026
NARRATIVE
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Report Continued from LIC 9099...

It was alleged that staff do not treat resident with dignity and respect. It was reported that staff members sometimes tell lies to one another about the residents. Interviews conducted with staff revealed that relationships between staff and residents have been improving. Staff stated that although some residents do not always respond positively to redirection, they have never observed staff treating residents disrespectfully. Interviews with residents revealed no concerns regarding the way staff treat them. Residents stated that they get along well with staff and have not felt disrespected during their interactions. Furthermore, residents reported that they have not observed staff treating other residents disrespectfully and expressed no concerns about living at the facility. Based on the information provided through interviews with staff and residents, the Department has insufficient evidence to support the allegations of “staff do not treat resident with dignity and respect”. Therefore, this allegation is deemed Unsubstantiated at this time.

Exit interview. A copy of the report was provided.

SUPERVISORS NAME: Desaree Perera
LICENSING EVALUATOR NAME: Martha Arroyo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2