<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 197607946
Report Date: 05/27/2025
Date Signed: 05/27/2025 03:09:43 PM

Document Has Been Signed on 05/27/2025 03:09 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME:GLOBAL HCM CORPORATIONFACILITY NUMBER:
197607946
ADMINISTRATOR/
DIRECTOR:		MERCEDE SHAMLOFACILITY TYPE:
735
ADDRESS:19514 HAYNES STREETTELEPHONE:
(818) 578-3093
CITY:RESEDASTATE: CAZIP CODE:
91335
CAPACITY: 4CENSUS: 3DATE:
05/27/2025
TYPE OF VISIT:Required - 1 YearUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
10:45 AM
MET WITH:Mercede ShamloTIME VISIT/
INSPECTION COMPLETED:
03:20 PM
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
On 05/27/25 Licensing Program Analyst (LPA) Lorena Casillas arrived at facility to conduct an unannounced one year required annual inspection for this facility. LPA met with Administrator Mercede Shamlo.

LPA arrived at 10:45 am and was greeted by staff member. Before entry LPAs temperature was taken, hand sanitizer and mask were provided for LPA to use. No current covid/flu like symptoms or behaviors. Staff member called Administrator and was told that they would be arriving shortly. Administrator arrived shortly after, and an entrance interview was conducted.

A tour of the physical plant was conducted with the Administrator at 12:00 pm. The facility has four (4) bedrooms and two (2) bathrooms currently occupying three (3) clients.

Infection control: LPA reviewed the facility mitigation plan (approved on 04/14/21) to make sure the licensee was following current infection control recommendations.

Living and dining: At 12:15 pm, LPA observed the living room and family room area to be neat and clean along with the dining room. The facility maintains a comfortable temperature at 71°F. The carbon monoxide detector and smoke detectors were tested and observed to be operational.

Continued on LIC809-C

NAME OF LICENSING PROGRAM MANAGER: Nichelle Gillyard
NAME OF LICENSING PROGRAM ANALYST: Lorena Casillas
LICENSING PROGRAM ANALYST SIGNATURE: DATE: 05/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 05/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
Page: 1 of 3
California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
Page: 2 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: GLOBAL HCM CORPORATION
FACILITY NUMBER: 197607946
VISIT DATE: 05/27/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Kitchen: LPA conducted a tour of the kitchen around 12:30 pm and observed a supply of seven-day non-perishable and two-day perishable foods. Frozen foods are properly wrapped and stored. Food storage and preparation areas are clean and inaccessible to pests. Groceries are done every Monday. Knives are stored in a locked cabinet in the kitchen. Cleaning supplies are stored in the cabinet below the kitchen sink and were locked and inaccessible to clients. There is one (1) fire extinguisher located in the kitchen. The fire extinguisher was last serviced on 04/25/2025. Washer and dryer were located adjacent to the kitchen and appeared to be functional.

Hallway Closet: Medications are locked in a hallway closet along with a properly stocked first aid kit.

Bathrooms: At 12:45 pm LPA observed all bathrooms to have non-skid mats and the appropriated wash your hands signs posted in the bathroom. Hot water was tested and measured within regulation at 105.5˚ F.

Client Rooms: At 12:55 pm, LPA observed rooms to have the appropriate bedding. There is a nightstand, chair, dresser/closet and sufficient lighting for each client. LPA observed extra linens in all client rooms.

Laundry: At 01:10 pm, LPA observed the laundry room. LPA observed detergents and cleaning supplies in the locked cabinet located in the kitchen.

Garage At 01:15 pm, LPA observed the attached garage to be locked and inaccessible to clients in care. It is used for storing detergents and/or toxins, emergency food and extra supplies.

Physical environment: LPA toured the outside area of the facility at 01:20 pm. LPA observed appropriate outdoor furniture and shading. There are no bodies of water on the premises. There is an additional building in the backyard that is used as an office. Client and staff files are locked in the office that is inaccessible to clients in care.

Administrative: LPA requested copies of LIC 500, client roster, Administrator certificate and surety bond. Annual fee is current.

Staff/Client Files: LPA conducted a file review of client and staff records at 02:00 pm.

Staff and Client Interviews: Throughout the visit LPA conducted interviews.

No citations issued. Exit interview conducted and a copy of report was given to the Administrator.

NAME OF LICENSING PROGRAM MANAGER: Nichelle Gillyard
NAME OF LICENSING PROGRAM ANALYST: Lorena Casillas
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 05/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2025
LIC809 (FAS) - (06/04)
Page: 3 of 3