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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197607998
Report Date: 06/28/2022
Date Signed: 06/29/2022 03:21:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2022 and conducted by Evaluator Sandra Urena
COMPLAINT CONTROL NUMBER: 29-AS-20220624162600
FACILITY NAME:ESPERANZA FACILITYFACILITY NUMBER:
197607998
ADMINISTRATOR:CHRISTIAN OLANOFACILITY TYPE:
735
ADDRESS:6328 QUARTZ AVETELEPHONE:
(818) 914-4335
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:4CENSUS: 4DATE:
06/28/2022
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Christian OlandoTIME COMPLETED:
06:30 PM
ALLEGATION(S):
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Residents had access to sharp objects while in care.
Medication(s) are not being stored in a safe manner.
Facility is in disrepair.
Facility is dusty.
Facility rugs pose a slipping hazard to residents in care.
Staff did not respond to requests for communication.
INVESTIGATION FINDINGS:
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On 06/28/2022, at 11:16 a.m., Licensing Program Analyst (LPA) Sandra Urena, conducted an unannounced visit regarding the allegations above. The LPA was greeted by staff. Staff called the Administrator Christian and the LPA explained the reason for the visit.
A 11:25 a.m., the LPA and the staff toured the facility, inside and outside to ensure compliance with Tittle 22 Regulations. From 12:00 to 2:30 pm the LPA interviewed staff, administrator and residents.

Residents had access to sharp objects while in care.
On the allegation, 'Residents had access to sharp objects while in care'. It is alleged that during a recent visit, it was observed that an unlocked drawer in the kitchen area, which contained knives was readily accessible to the residents who were home at the time of the visit. On 06/28/2022, at 11:45 a.m., LPA Urena and staff toured the kitchen area.
Continues on LIC9099 C...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeralyn Ann Pfannenstiel
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 9
Control Number 29-AS-20220624162600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: ESPERANZA FACILITY
FACILITY NUMBER: 197607998
VISIT DATE: 06/28/2022
NARRATIVE
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It was observed that sharp objects, and knives were stored in a locked kitchen drawer. LPA Urena asked staff if the kitchen drawer was ever left unlocked with sharp objects while residents were in care. The staff stated, ‘It was left unlocked inadvertently, we had a latch type lock before, and I thought I had locked it, but did not locked it correctly’. The LPA interviewed the Administrator at 12:15 p.m. The Administrator stated that staff had secured the drawer with the latch type lock, but inadvertently didn’t secure it correctly, therefore the drawer was not locked correctly.

Based on the information gathered through the interviews, and record review, there is sufficient evidence to support the claim that the residents had access to sharp objects while in care. Therefore, this allegation is deemed Substantiated at this time.

Medication(s) are not being stored in a safe manner.

On the allegation, ‘Medication(s) are not being stored in a safe manner’, it is alleged that during a recent visit, it was observed that a prescribed medication was on top of a dresser inside the bedroom, in which two residents share a room. At 11:55 a.m., LPA Urena, and staff toured three bedrooms. One bedroom is shared, and two bedrooms have single occupancy. The shared bedroom, and single occupancy bedrooms were found to be in order, and no visible medications or other chemicals were present. At 12:02 p.m., the LPA interviewed the staff about medications and the storage area for medications. The staff showed the LPA a locked cabinet in the kitchen area where medications are kept. Regarding the medication found in the shared bedroom, the staff stated that the resident received the medication to take with them when out in the community. However, on the day of the visit, the resident received the medication to take with them, but instead of putting it in their backpack, the residents decided to go use the restroom, and placed the medication on the dresser, therefore the medication was observed on the dresser.’ The LPA interviewed the Administrator at 12:15 p.m., about the medications left unlocked, and within reach to other residents. The Administrator stated that this was a time when the resident instead of putting the medication in their backpack, and go on about their day in the community, the resident decided to use the restroom, before putting the medication in their backpack, and placed it on the dresser.

SUPERVISORS NAME: Jeralyn Ann Pfannenstiel
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 9
Control Number 29-AS-20220624162600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: ESPERANZA FACILITY
FACILITY NUMBER: 197607998
VISIT DATE: 06/28/2022
NARRATIVE
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Based on the information gathered through the interviews, there is sufficient evidence to support the claim that the Medication(s) are not being stored in a safe manner. Therefore, this allegation is deemed Substantiated at this time.

Facility is in disrepair.

On the allegation, ‘Facility is in disrepair’, it is alleged that during a recent visit, it was observed that there was no shower head in the clients' bathroom and the bathroom ceiling paint was peeling. At 12:10 p.m., LPA Urena, and staff toured two residents’ bathrooms. The bathroom in the shared bedroom was observed to be in clean condition, shower head present, and no visible sign of disrepair. The second bathroom in the hallway was found to have a shower head, however the shower ceiling paint was visibly peeling. The LPA interviewed the staff, who confirmed that the shower head in hallway bathroom was missing, and was not sure what happened to it. The LPA interviewed the Administrator who confirmed that the shower head in the hallway bathroom was missing, and thought maybe one of the residents removed it. The Administrator stated that a repair person is already scheduled for 07/02/2022 to repair the shower ceiling where the paint is peeling.

Based on the information gathered through the interviews, and observation, there is sufficient evidence to support the claim that the facility needs repair. Therefore, this allegation is deemed Substantiated at this time.

Facility rugs pose a slipping hazard to residents in care.

On the allegation that ‘Facility rugs pose a slipping hazard to residents in care’. It is alleged that the rug in the bathroom did not have an anti-skid material. The LPA toured the facility and observed rugs throughout the facility. The rug in the living room area appeared to be in good condition, the entrance hallway area was observed to be in good condition with non-slip material attached to the corners of the rug. No rugs were observed in the bathrooms. At 12:15 p.m., the LPA interviewed the Administrator about the rugs without the non-skid materials, and the Administrator stated that he installed the non-skid material on the bottom of the rugs. The LPA interviewed the staff about the bathroom rugs, and the staff stated that they were in the wash, and would put them back once the laundry was done.

Based on the information gathered through the interviews, there is sufficient evidence to support the claim that the bathroom rug did not have an anti-skid material. Therefore, this allegation is deemed Substantiated at this time.

SUPERVISORS NAME: Jeralyn Ann Pfannenstiel
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 9
Control Number 29-AS-20220624162600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: ESPERANZA FACILITY
FACILITY NUMBER: 197607998
VISIT DATE: 06/28/2022
NARRATIVE
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Staff did not respond to requests for communication.

On the allegation that ‘Staff did not respond to requests for communication’. It is alleged that the doorbell was not working, and staff did not respond to the visitors on the day of the visit. On 06/28/2022, the LPA observed the doorbell to be in working condition, and the staff was available for the unannounced visit. At 12:15 p.m., the LPA interviewed the Administrator about the doorbell not working and the administrator stated they fixed the doorbell, and ensured that the bell rings loud enough for the staff to hear the bell ring.



Based on the information gathered through the interviews, there is sufficient evidence to support the claim that the ‘Staff did not respond to requests for communication’ due to the doorbell not working. Therefore, this allegation is deemed Substantiated at this time.

Per California Code of Regulations (CCR), Title 22, see LIC 9099-D for deficiencies cited.

Exit interview was conducted, signatures obtained. A copy of the report and Appeal Rights were issued

SUPERVISORS NAME: Jeralyn Ann Pfannenstiel
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 9
Control Number 29-AS-20220624162600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: ESPERANZA FACILITY
FACILITY NUMBER: 197607998
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/28/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/01/2022
Section Cited
CCR
80087(g)
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80087(g) ... "Disinfectants, cleaning solutions, poisons, firearms and
other items that could pose a danger if readily available to clients shall be stored where inaccessible to
clients" ... , This requirement is not met as evidenced by:

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The Administrator installed a locking mechanism on the kitchen drawer,making sharp objects inaccessible to persons in care. The deficiency has been cleared as of 06/28/2022.
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Based on the information gathered through interviews, knives were not locked in an inaccessible place, which poses an immediate health, safety or personal rights risk to persons in care.
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Type A
08/06/2022
Section Cited
CCR
87565(h)(2)
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87465 (h)(2)‘Medications shall be kept in a safe and locked place’ ...
This requirement is not met as evidenced by:
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The administrator has ensured that all medications are locked and will provide training to staff to ensure that residents follow procedures for storing their PRN medications before leaving the facility. The administrator will send proof of training materials, agenda and sig in sheet to the RO as proof of the correction.
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Based on information gathered through interviews, medication was left on the dresser unattended, which poses an immediate health, safety or personal rights risk to persons in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jeralyn Ann Pfannenstiel
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 9
Control Number 29-AS-20220624162600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: ESPERANZA FACILITY
FACILITY NUMBER: 197607998
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/28/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/05/2022
Section Cited
CCR
87303(a)
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87303 (a) Maintenance and Operation. The facility shall be clean, safe, sanitary and in good repair at all times. This requirement is not met as evidenced by:
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The administrator stated that repairs have been schedule to start as of 07/02/2022 and will be finished by 08/05/2022. The Administrator will send pictures of the repairs to the RO as proof of the correction by 08/06/2022.
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During the tour of the bathroom, the LPA observed the shower ceiling paint to be chipping away, and peeling. It is in need of repair and repainting, which poses a potential health, safety or personal rights risk to persons in care.

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Type B
07/08/2022
Section Cited
CCR
87303(a)
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87303 (a) Maintenance and Operation. The facility shall be clean, safe, sanitary and in good repair at all times. This requirement is not met as evidenced by:
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The Administrator has agreed to have the airducts cleaned by 07/08/2022. The Administrator will send pictures of the correction to the RO by 07/08/2022.
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During the tour of the facility, the airduct in the hallway bathroom was found to be heavily dusty, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jeralyn Ann Pfannenstiel
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2022
LIC9099 (FAS) - (06/04)
Page: 6 of 9
Control Number 29-AS-20220624162600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: ESPERANZA FACILITY
FACILITY NUMBER: 197607998
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/28/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/08/2022
Section Cited
CCR
87303(e)(5)
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87303 (e)(5) Non-skid mats or strips shall be used in all bathtubs and showers. This requirement is not met as evidenced by:
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The administartor has placed non-skid rug pads on the floor for the mats. This deficiency has been cleared as of 06/28/2022.
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Based on observation, the licensee did not comply with the section cited above as a resident bathroom mat did not have the required non-skid mat, which poses a potential health, safety or personal rights risk to persons in care.
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Type B
07/01/2022
Section Cited
CCR
87303(a)
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87303 (a) Maintenance and Operation. The facility shall be clean, safe, sanitary and in good repair at all times. This requirement is not met as evidenced by:
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The administrator has fixed the doorbell. This deficiency has been cleared as of 06/28/2022.
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Based on the information gathered through the interviews, there is sufficient evidence to support the claim that the staff did respond due to the doorbell not working, which poses a potential health, safety or personal rights risk to persons in care.


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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jeralyn Ann Pfannenstiel
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2022
LIC9099 (FAS) - (06/04)
Page: 7 of 9
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2022 and conducted by Evaluator Sandra Urena
COMPLAINT CONTROL NUMBER: 29-AS-20220624162600

FACILITY NAME:ESPERANZA FACILITYFACILITY NUMBER:
197607998
ADMINISTRATOR:CHRISTIAN OLANOFACILITY TYPE:
735
ADDRESS:6328 QUARTZ AVETELEPHONE:
(818) 914-4335
CITY:WOODLAND HILLSSTATE: CAZIP CODE:
91367
CAPACITY:4CENSUS: 4DATE:
06/28/2022
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Christian OlandoTIME COMPLETED:
06:30 PM
ALLEGATION(S):
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Staff are not properly supervising residents in care.
INVESTIGATION FINDINGS:
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On 06/28/2022, at 11:16 a.m., Licensing Program Analyst (LPA) Sandra Urena, conducted an unannounced visit regarding the allegations above. The LPA was greeted by staff. Staff called the Administrator Christian, and the LPA explained the reason for the visit.

A 11:25 a.m., the LPA and the staff toured the facility, inside and outside to ensure compliance with Tittle 22 Regulations. From 12:00 to 2:30 pm the LPA interviewed staff, administrator and residents.

Continues on LIC9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jeralyn Ann Pfannenstiel
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 8 of 9
Control Number 29-AS-20220624162600
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: ESPERANZA FACILITY
FACILITY NUMBER: 197607998
VISIT DATE: 06/28/2022
NARRATIVE
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Staff are not properly supervising residents in care.

On the allegation that ‘Staff are not properly supervising residents in care’. It is alleged that the staff was not available to answer the door on the day of the visit. The Administrator who was not physically at the home, was contacted to instruct the staff to open the door. At 12:25 p.m. LPA interviewed the staff about their schedule, and that of the residents. The staff stated that they are usually awake at around 8:00 a.m., and the residents usually wake up after 9:00 a.m. The staff were in the bathroom, and could not attend to the door right away. The LPA interviewed the Administrator about the availability of staff. The Administrator stated that it was early in the morning around 8:00 a.m., however the staff were in the bathroom, and could not hear the doorbell, nor the knocking on the door. The LPA interview resident about the care and supervision provided by staff, and residents stated that staff take care of them, and are available all day at the facility.

Based on the information gathered through the interviews, there is insufficient evidence to support the claim that the staff are not properly supervising residents in care. Therefore, although the allegation may have happened, or may be valid, this allegation is deemed Unsubstantiated at this time.

Exit interview conducted, signatures were obtained and a copy of the report was issued.

SUPERVISORS NAME: Jeralyn Ann Pfannenstiel
LICENSING EVALUATOR NAME: Sandra Urena
LICENSING EVALUATOR SIGNATURE:

DATE: 06/28/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/28/2022
LIC9099 (FAS) - (06/04)
Page: 9 of 9