197608081-2-13-2026-31-AS-NMAN-DRZVEL-20260309162232

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608081
Report Date: 02/13/2026
Date Signed: 02/13/2026 10:36:18 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2025 and conducted by Evaluator Nicholas Reed

COMPLAINT CONTROL NUMBER: 31-AS-20250723151307

FACILITY NAME:	AVANTGARDE SENIOR LIVING OF TARZANA		FACILITY NUMBER:	197608081
ADMINISTRATOR:	CAROLINA GARCIA-TREJO		FACILITY TYPE:	740
ADDRESS:	5645 LINDLEY AVENUE		TELEPHONE:	(818) 881-0055
CITY:	TARZANA	STATE: CA	ZIP CODE:	91356
CAPACITY:	160	CENSUS: 122	DATE:	02/13/2026
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Nancy Nicasio		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Facility staff does not ensure resident is accommodated with choice of roommate

INVESTIGATION FINDINGS:

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At approximately 8:45 a.m. on 02/13/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with staff and disclosed the reason for the visit.

Regarding the allegation "Facility staff does not ensure resident is accommodated with choice of roommate" it was alleged Resident #1 (R1) does not like their roommate, Resident #2 (R2), because they snored loudly and staff frequently checked on them which disturbed R1’s sleep. The facility did not assist R1 in finding a new roommate. To investigate the allegation, LPA conducted an initial visit on 07/31/25 and toured the facility inside and out at 8:20 a.m., reviewed pertinent records at 8:30 a.m., and interviewed staff and a resident between 8:45 a.m. and 9:30 a.m. LPA conducted a subsequent visit on 02/12/26 and interviewed staff and residents between 9:00 a.m. and 12:45 p.m. and toured the facility inside and out at 9:30 a.m. Today, LPA toured the facility at 9:00 a.m. and interviewed R2 at 10:30 a.m.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 02/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20250723151307

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: AVANTGARDE SENIOR LIVING OF TARZANA	FACILITY NUMBER: 197608081
	VISIT DATE: 02/13/2026

NARRATIVE

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Interview with the administrator at 9:00 a.m. on 07/31/25 revealed they spoke with R1 about the issue. R1 liked to watch television to ignore the snoring. When R1’s headphones broke, the administrator bought R1 a new pair of headphones. Interview with the wellness director at 9:00 a.m. on 02/12/26 revealed facility staff provided R1 incontinence care every two (02) hours at night. R1 did not like being woken up by the staff, but the wellness director explained it was necessary for their health. Interview with R2 revealed they and R1 had resolved any prior issues between them. Record review of R1’s care plan confirmed staff checked on R1 every two hours for incontinence care. Interviews with twelve (12) out of thirteen (13) residents on 02/12/26, which was at least 10% of the total number of residents, revealed the facility had accommodated their choice of roommates. Interview with Resident #3 (R3) at 11:10 a.m. on 02/12/26 revealed they were not happy with their roommate, though the administrator had already addressed their concern and would soon change R3 to a new room. Based on interviews, and record review, the facility appropriately accommodated residents’ choice of roommates. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety concerns were observed during today’s visit.

Exit interview conducted. Copy of report provided.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 02/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2026

LIC9099 (FAS) - (06/04)

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