197608120-7-22-2026-31-AS-NMAN-DWDUAC-20260727152431

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608120
Report Date: 07/22/2026
Date Signed: 07/22/2026 02:01:23 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/17/2026 and conducted by Evaluator Nicholas Reed

COMPLAINT CONTROL NUMBER: 31-AS-20260717090520

FACILITY NAME:	CCLE HOME CARE, LLC		FACILITY NUMBER:	197608120
ADMINISTRATOR:	ROSANNA TOMENENG		FACILITY TYPE:	735
ADDRESS:	16055 NAPA STREET		TELEPHONE:	(818) 830-7383
CITY:	NORTH HILLS	STATE: CA	ZIP CODE:	91343
CAPACITY:	4	CENSUS: 4	DATE:	07/22/2026
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Merly Duyag		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Client was sexually abused by staff while in care
Staff hit a client while in care

INVESTIGATION FINDINGS:

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At 11:30 a.m. on 07/22/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with staff and disclosed the reason for the visit.

To investigate the allegations above, LPA conducted an initial visit on 07/20/26 and toured the facility inside and out at 8:20 a.m., briefly interviewed Staff #1 (S1) at 8:35 a.m. and the administrator at 9:00 a.m., and conducted a record review of pertinent records, including but not limited to an admission agreement, medical assessment, care plan, and staff and client rosters at 8:45 a.m. Today LPA telephonically interviewed Client #1 (C1) at 11:45 a.m., Client #2 (C2) at 12:10 p.m., and Client #3 (C3) at 12:25 p.m., interviewed Client #4 (C4) and Client #5 (C5) at 12:40 p.m. and 12:50 p.m., and toured the facility at 1:00 p.m.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260717090520

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: CCLE HOME CARE, LLC	FACILITY NUMBER: 197608120
	VISIT DATE: 07/22/2026

NARRATIVE

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Regarding the allegations "Client was sexually abused by staff while in care" and “Staff hit a client while in care” it was alleged a staff member hit, harassed, and sexually abused C1 in 2024. Interview with S1 revealed the alleged perpetrator named in the allegation is a current client, Client #2 (C2), not a staff member. Interview with the administrator confirmed C2 is a client, not a staff member. The administrator also noted C1 had disputes with C2, but staff provided appropriate care and supervision to resolve the issues. S1 and the administrator stated C2 never sexually abused or hit C1, and no staff have hit or abused clients. Interviews with C2 and other current clients confirmed C2 did not abuse or hit C1. Staff have not sexually abused or hit any clients. Record review of the client list and C2’s file confirmed C2 was a client, not a staff member. Furthermore, record review revealed two (02) incident reports involving altercations between C1, C1’s friend, and C2 in 2024. Incident reports detailed minor physical altercations with no injuries and no sexual abuse. Based on interviews and record review, no client was sexually abused or hit by staff while in care. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety concerns observed during today’s visit.

Exit interview conducted. Copy of report provided.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

LIC9099 (FAS) - (06/04)

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