197608129-7-31-2023-29-AS-KLOZ-CWGPX9-20231010114156

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608129
Report Date: 07/31/2023
Date Signed: 07/31/2023 06:52:29 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/26/2023 and conducted by Evaluator Sandra Urena

COMPLAINT CONTROL NUMBER: 29-AS-20230726120233

FACILITY NAME:	RESIDENCES AT ROYAL BELLINGHAM, THE		FACILITY NUMBER:	197608129
ADMINISTRATOR:	LORI MCKAY		FACILITY TYPE:	740
ADDRESS:	12229 CHANDLER BOULEVARD		TELEPHONE:	(818) 980-2997
CITY:	VALLEY VILLAGE	STATE: CA	ZIP CODE:	91607
CAPACITY:	96	CENSUS: 83	DATE:	07/31/2023
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Lori McKay		TIME COMPLETED:	02:55 PM

ALLEGATION(S):

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Staff do not provide a comfortable temperature for the residents in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Sandra Urena conducted an initial visit to investigate the allegation listed above. The LPA arrived at the facility at 10:00 a.m., met with Administrator Lori McKay and explained the reason for the visit.

The LPA and the administrator conducted a tour of the physical plant at 10:30 a.m. The LPA checked for temperature readings recorded on the temperature thermostats found throughout the hallways in the facility on the first and second floor. At 12:30 p.m., the LPA interviewed residents, and staff.

On the allegation that ‘Staff do not provide a comfortable temperature for the residents in care’; it is the concern of the complainant that the temperature in the facility has been very hot during the heat wave, and that the air conditioning unit has not been turned on even though the temperature outside has reached 107 degrees.
Continues on LIC 9099C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Jeralyn Ann Pfannenstiel	TELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Sandra Urena	TELEPHONE: 747-230-3919
LICENSING EVALUATOR SIGNATURE:	DATE: 07/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20230726120233

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: RESIDENCES AT ROYAL BELLINGHAM, THE	FACILITY NUMBER: 197608129
	VISIT DATE: 07/31/2023

NARRATIVE

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The LPA interviewed residents about the temperature in their rooms, and in the facility overall. Seven out of ten residents’ interviews revealed that the temperature is ok, some said it was colder than what they like it to be. The LPA interviewed staff about the overall facility temperature, specifically during the recent and current heat wave, and staff interviews revealed that the facility keeps the temperature set the highest at 78 degrees. The thermostat is on automatic setting. The temperature can be managed manually by moving the dials found in the hallways. The facility temperature can also be controlled via cell phones, which are managed by administrative staff. The administrator stated that some residents complain of the temperature being too cold, while others complaint of the temperature being too hot. Most residents have single occupancy units. The residents have been offered a fan for additional comfort. The LPA noticed that the temperature felt more comfortable on one side of the building (East) vs. the otherwise of the building (West), and four rooms seemed warmer than others on the West side. The Administrator stated that there is one AC unit for every four rooms. The AC repairman will be called to check on the AC units, and air ducts to ensure that the temperature is being kept at a comfortable for all residents. The administrator will inform the LPA about the maintenance needs/repairs of the AC units, once the inspection is completed. The residents have been offered a room fan for additional comfort.

The facility tour revealed that on the first floor, six out to six thermostats, read between 70 and 74 degrees. The second-floor thermostats read between 71 and 72 degrees. The thermostats are located in the hallways of the facility. Per the administrator, only eight bedrooms actually have a thermostat inside the rooms.

Based on interviews and observation, the facility has made efforts to keep the facility at a comfortable temperature on days of extreme heat. And although the allegation that the AC is not kept on consistently may have happened due to AC units needing maintenance, there is not sufficient evidence that ‘staff do not provide a comfortable temperature for the residents in care’. Therefore, the allegation is deemed Unsubstantiated at this time.

Exit interview was conducted and a copy of the report was issued.

SUPERVISOR'S NAME: Jeralyn Ann Pfannenstiel	TELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Sandra Urena	TELEPHONE: 747-230-3919
LICENSING EVALUATOR SIGNATURE:	DATE: 07/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2023

LIC9099 (FAS) - (06/04)

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