197608129-5-6-2024-29-AS-KLOZ-D5QNNR-20240529103708

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197608129
Report Date: 05/04/2024
Date Signed: 05/06/2024 08:28:39 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/12/2024 and conducted by Evaluator Sandra Urena

COMPLAINT CONTROL NUMBER: 29-AS-20240412132611

FACILITY NAME:	RESIDENCES AT ROYAL BELLINGHAM, THE		FACILITY NUMBER:	197608129
ADMINISTRATOR:	LORI MCKAY		FACILITY TYPE:	740
ADDRESS:	12229 CHANDLER BOULEVARD		TELEPHONE:	(818) 980-2997
CITY:	VALLEY VILLAGE	STATE: CA	ZIP CODE:	91607
CAPACITY:	96	CENSUS: 94	DATE:	05/04/2024
		UNANNOUNCED	TIME BEGAN:	11:39 AM
MET WITH:	Joey Vitug		TIME COMPLETED:	01:35 PM

ALLEGATION(S):

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Staff did not maintain a comfortable temperature for residents in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Sandra Urena conducted a subsequent unannounced visit to investigate the allegation listed above. The LPA met with the Administrator Lori McKay and explained the reason for the visit.
On 04/17/2024, Licensing Program Analyst (LPA) Sandra Urena conducted an unannounced 10-day visit to investigate the allegation listed above. The LPA met with the Administrator Lori McKay and explained the reason for the visit. The LPA and the manager conducted a tour of the physical plant at 2:11 p.m. The LPA checked for temperature readings recorded on the temperature thermostats found throughout the hallways in the facility on the first and second floor. The LPA interviewed the residents at approximately 3:00 p.m.
Continues on LIC 809C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kasandra Lopez	TELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Sandra Urena	TELEPHONE: 747-230-3919
LICENSING EVALUATOR SIGNATURE:	DATE: 05/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20240412132611

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: RESIDENCES AT ROYAL BELLINGHAM, THE	FACILITY NUMBER: 197608129
	VISIT DATE: 05/04/2024

NARRATIVE

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Staff did not maintain a comfortable temperature for the residents in care.

On the allegation that ‘Staff did not maintain a comfortable temperature for the residents in care’; it is the concern of the reporting party (RP) that the temperature in the facility has been very hot, and the facility staff are not turning the air conditioning (AC) on. The LPA noticed that some residents’ rooms receive the glare of the sun that hits the opposing building wall, which can be felt radiating though the window, making the facility residents’ rooms feel warm. Air did not seem to be flowing from the AC vent into R1’s room. Manager stated that they would ask the maintenance person to check the vent for proper ventilation. At 2:49 p.m., the LPA and the manager observed the temperature recorded in a floor fan, at 80 degrees Fahrenheit inside a residents’ room.

The LPA interviewed residents about the temperature in their rooms, and in the facility overall. Nine out of ten residents’ interviews revealed that the temperature is o.k., some said it was colder than what they like it to be. The LPA interviewed staff about the overall facility temperature, and staff interviews revealed that the facility keeps the temperature set the highest at 78 degrees. The thermostat is on automatic setting. The temperature can be controlled manually by moving the dials found in the hallways. The facility temperature can also be controlled via cell phones, which are managed by administrative staff. The AC repairman will be called to check on the AC air vents to ensure that the temperature is being kept at a comfortable for all residents.

The facility tour revealed that on the first floor, six out to six thermostats, read between 72 to 76 degrees Fahrenheit. The second-floor thermostats read between 74- and 75-degrees Fahrenheit. The thermostats are located in the hallways of the facility.

Based on interviews and observation, the facility has made efforts to keep the facility at a comfortable temperature on hot days. And although R1 observed the temperature to be at 83 degrees Fahrenheit, there is not sufficient evidence to support that ‘staff do not provide a comfortable temperature for the residents in care’. Regulations state the following: The facility shall cool rooms to a comfortable range, between 78 degrees F (26 degrees C) and 85 degrees F (30 degrees C), Therefore, the allegation is deemed Unsubstantiated at this time.

Exit interview was conducted and a copy of the report was issued.

SUPERVISOR'S NAME: Kasandra Lopez	TELEPHONE: (818) 596-4343
LICENSING EVALUATOR NAME: Sandra Urena	TELEPHONE: 747-230-3919
LICENSING EVALUATOR SIGNATURE:	DATE: 05/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2024

LIC9099 (FAS) - (06/04)

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