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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197608180
Report Date: 03/20/2025
Date Signed: 03/20/2025 12:48:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/14/2025 and conducted by Evaluator Noemi Galarza
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250314140716
FACILITY NAME:SILVERADO SENIOR LIVING - THE HUNTINGTONFACILITY NUMBER:
197608180
ADMINISTRATOR:ROCHELLE CARPIOFACILITY TYPE:
740
ADDRESS:1118 N STONEMAN AVETELEPHONE:
(626) 308-9777
CITY:ALHAMBRASTATE: CAZIP CODE:
91801
CAPACITY:62CENSUS: 56DATE:
03/20/2025
UNANNOUNCEDTIME BEGAN:
08:46 AM
MET WITH:Rochelle Carpio, AdministratorTIME COMPLETED:
12:50 PM
ALLEGATION(S):
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Staff confiscated resident's personal items.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Galarza conducted an initial 10-day complaint investigation visit regarding the above allegations. LPA discussed the purpose of the visit with Business Office Manager Elizabeth Cruces. Administrator Rochelle Carpio arrived later.

The investigation consisted of: A tour of the facility was conducted with special focus on nursing office, resident rooms, library, and common areas. Staff (S1-S5), and residents (R1- R10) were interviewed. Record review of Admission Agreement, Personal Property Disclaimer Appendix H, and Individual Service Plan was completed. Resident Identification and Emergency Information Worksheets and Clothing Assessment Forms of residents who wear eyeglasses and reading glasses were obtained. The Wellness Nrusing Office was toured. A hearing aid charging area, and drawer containing labeled eyeglasses/reading glasses, and bathroom storage cabinet where dentures are kept was observed. All the residents in the building are cognitively impaired.
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Noemi Galarza
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 03/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20250314140716
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: SILVERADO SENIOR LIVING - THE HUNTINGTON
FACILITY NUMBER: 197608180
VISIT DATE: 03/20/2025
NARRATIVE
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Allegation: Staff confiscated resident's personal items. The complaint alleges facility staff have confiscated the reading glasses of a resident (name unknown), and are keeping them locked in the nursing office. According to information obtained, the reading glasses are only accessible at limited times during the day, which infringes upon the personal rights of the resident. Complaint details state the unknown resident has a newspaper subscription they have been unable to read because the resident cannot find their reading glasses. Since the complaint does not name the resident. Residents that use reading glasses were randomly selected for interviews. A total of 10 residents were interviewed. None of the residents interviewed reported staff confiscate their eyeglasses or reading glasses. During room inspections, reading glasses were observed in the residents room and/or drawers. A total of five (5) staff were interviewed. Staff stated that some resident personal items i.e., dentures, hearing aids, and glasses are taken to the Wellness/Nurse office after they are put to bed as a safety precaution, and in order to prevent residents who wander from taking them from resident rooms. This procedure is only done for the less independent more cognitively impaired residents. Each morning staff take back the reading and/or eyeglasses to the residents rooms. Upon admission to the facility, reading and eyeglasses are labeled and added to the inventory list in order to ensure the residents personal belongings are safeguarded. If and when a resident requires frequent reminders to wear glasses, it is added to their Service Plan and staff are instructed to remove the glasses from their rooms after bedtime. Copies of current inventory of resident's personal effected and valuables were reviewed and obtained. Per staff interviews, there are approximately 5 residents that use reading glasses and enjoy reading the newspaper. LPA interviewed residents who utilize reading glasses and regularly read. During room inspections, reading glasses were observed in the resident rooms on top of tables or inside drawers. The Wellness Nursing office has a drawer where resident's glasses are stored at night, a hearing aid charging area, and bathroom medicine cabinet for denture storage. Facility staff are following procedures put in place to ensure health and safety of the individual resident or other residents. There is insufficient evidence to corroborate the allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

An exit interview was conducted and a copy of this report was discussed and provided to facility Administrator Rochelle Carpio.
NAME OF LICENSING PROGRAM MANAGER: Lisa Hicks
NAME OF LICENSING PROGRAM ANALYST: Noemi Galarza
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 03/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2